THERESA COLE
Corinna,ME
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. I am always smiling and ready to give a job my all!
Overview
11
11
years of professional experience
Work History
Grant Administrator
McFarland Johnson
Concord, New Hampshire
07.2023 - Current
- Assist Clients with Grant Applications, Reimbursement Requests and Project Closeouts.
- Work closely with the FAA & DOT.
- Use DOT Financial System EBO to ensure correct information is collected. As well as the FAA Payment System, Delphi.
- Being a team player assisting Project Managers, engineers etc. getting priority work completed to ensure the best for our clients.
- Following up with Reimbursement Payments.
- Earned Clients confidence and trust with dedication, going above and beyond for results and communication.
- Work with Microsoft Word, Excel and Powerpoint on a daily basis.
- Earned trust with my supervisor to take on more challenges while also keeping up with daily work assignments.
- Willing to learn new things, help in any way I can and have a positive attitude!
- A part of the Employee Engagement Committee planning events like spring picnics, golf events and annual christmas dinners to ensure employees feel appreciated. I am part of a sustainability committee working to make our office more green!
Universal Banker
M&T Bank
Manchester, New Hampshire
08.2022 - 07.2023
- Assisted customers with routine inquiries regarding account balances and account information.
- Offered sound financial advice to clients and helped them to make informed decisions regarding their financial investments.
- Ensured compliance with relevant banking regulations and implemented internal controls.
- Engaged customers and prospects using questions to discover financial needs.
- Earned customer confidence and protected bank operations by keeping information confidential.
- Referred customers to specialists and other lines of business to fulfill specialized needs.
- Mentored and trained new employees in banking, loan processing, and customer service operations.
- Supported branch in achieving individual and team goals while acting in customer's best interest.
- Issued and redeemed money orders, traveler's checks and savings bonds.
- Promoted bank products and services to consistently meet cross-selling goals.
- Identified and/or Resolved problems and discrepancies concerning customers' accounts.
- NMLS Training and Certification
Area Team Leader
Ocean State Job Lot
Derry, NH
09.2021 - 08.2022
- Doing schedules, accepting time off requests and looking over occurrences
- Weekly meetings with the district manager on changes, directions, and speaking on open positions.
- Onboarding new associates, recruiting, and training.
- Dealing with the financials in our operations, looking over top sellers, returns made daily, cashier over and short reports.
- Giving associates direction on any tasks and projects for the day.
- Safety, Shrink and Store monthly meetings.
- Customer Support
- Working freight out
- Unloading truck
Manager
Walmart
Portsmouth, NH
04.2015 - 09.2021
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Accomplished financial objectives by forecasting requirements and initiating corrective actions.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Evaluated systems and procedures, identifying and implementing improvements.
- Analyzing product inventory numbers and identifying discrepancies. Then to investigate the how and resolving.
Education
Bachelor Of Science (B.S.) - Data Analytics
Southern New Hampshire University
Manchester, NHSkills
- Payroll Preparation
- Employee Performance Evaluations
- Inventory Control Processes
- Hiring and Onboarding
- Customer Experience/ Client Satisfaction
- Cash Register Operations
- Safety Training
- Orientation and Onboarding
- New Hampshire Notary
- Microsoft Office
- Beginner R
- Beginner Python
- Identifying & Solving Problems
- Data Cleaning
- Data Visualization
- Collaboration
- Communication
- Attention to detail
- Time Management
- Analytical Thinking
- Creativity
References
- Scott Quinney, Walmart Store Manager, (603) 475-4402
- Landon Maria, CEO & Founder of Lando Co. Media LLC, (603) 507-0689
- Des Nikolov, Branch Manager M&T Bank, (603) 793-0398
- Sierra Dhal, Engineer with McFarland Johnson, (845) 901-4138
- Diana Rodriguez, Co Worker at M&T Bank, (603) 785-2682
- Cory Houston, Market Manager Walmart, (603) 781-5204
Timeline
Grant Administrator
McFarland Johnson
07.2023 - Current
Universal Banker
M&T Bank
08.2022 - 07.2023
Area Team Leader
Ocean State Job Lot
09.2021 - 08.2022
Manager
Walmart
04.2015 - 09.2021
Bachelor Of Science (B.S.) - Data Analytics
Southern New Hampshire University