Theresa Collins
Jackson,MI
Summary
Proven professional with a track record of enhancing customer satisfaction at USPS through meticulous mail sorting and error reduction. Excelled in roles requiring package handling and multi-tasking capabilities, significantly improving service quality. Skilled in Microsoft Office and problem-solving, adept at fostering client growth and ensuring workplace safety. Demonstrated commitment to continuous improvement and policy adherence.
Overview
14
14
years of professional experience
Work History
PSE Clerk
USPS
Henderson
05.2022 - Current
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
- Loaded and unloaded shipping containers and vehicles.
Disability Support Clerk
Schoolcraft Community College
Livonia, MI
09.2017 - 01.2022
- Assisted with the onboarding process for new employees, providing necessary training and resources for a smooth transition.
- Prepared detailed reports to track progress, highlight achievements, and identify areas for improvement.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Reviewed files, records and other documents to obtain information to respond to requests.
Direct Care Worker
Heavens Manor
Southfield, MI
12.2010 - 06.2016
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Kept clients engaged in social networks and communities for personal health and growth.
Education
Baker College
Flint, MIAssociate Degree In Nursing - Nursing
Washtenaw Community College
Ann Arbor, MIGraduate Certificate - Medical Billing & Receptionist
Schoolcraft College
Livonia, MI05.2019
Graduate Certificate - Medical Assistant
Everest Institute
Southfield, MI12.2010
Skills
- Package handling
- Multi-tasking Capabilities
- Workplace Safety
- Shipping and receiving
- Filing systems
- Data entry proficiency
- Deadline Management
- Adherence to Policies
- Document processing
- Mail Sorting
- Sales Support
- Cash handling experience
- Microsoft Office expertise
- Federal law
- Problem-solving skills
Timeline
PSE Clerk
USPS
05.2022 - Current
Disability Support Clerk
Schoolcraft Community College
09.2017 - 01.2022
Direct Care Worker
Heavens Manor
12.2010 - 06.2016
Baker College
Associate Degree In Nursing - Nursing
Washtenaw Community College
Graduate Certificate - Medical Billing & Receptionist
Schoolcraft College
Graduate Certificate - Medical Assistant
Everest Institute