Theresa Collins
Jackson,MI
Summary
Proven professional with a track record of enhancing customer satisfaction at USPS through meticulous mail sorting and error reduction. Excelled in roles requiring package handling and multi-tasking capabilities, significantly improving service quality. Skilled in Microsoft Office and problem-solving, adept at fostering client growth and ensuring workplace safety. Demonstrated commitment to continuous improvement and policy adherence.
Overview
14
14
years of professional experience
Work History
PSE Clerk
USPS
05.2022 - Current
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
- Loaded and unloaded shipping containers and vehicles.
Disability Support Clerk
Schoolcraft Community College
09.2017 - 01.2022
- Assisted with the onboarding process for new employees, providing necessary training and resources for a smooth transition.
- Prepared detailed reports to track progress, highlight achievements, and identify areas for improvement.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Reviewed files, records and other documents to obtain information to respond to requests.
Direct Care Worker
Heavens Manor
12.2010 - 06.2016
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Kept clients engaged in social networks and communities for personal health and growth.
Education
Baker College
Flint, MIAssociate Degree In Nursing - Nursing
Washtenaw Community College
Ann Arbor, MIGraduate Certificate - Medical Billing & Receptionist
Schoolcraft College
Livonia, MI05.2019
Graduate Certificate - Medical Assistant
Everest Institute
Southfield, MI12.2010
Skills
- Package handling
- Multi-tasking Capabilities
- Workplace Safety
- Shipping and receiving
- Filing systems
- Data entry proficiency
- Deadline Management
- Adherence to Policies
- Document processing
- Mail Sorting
- Sales Support
- Cash handling experience
- Microsoft Office expertise
- Federal law
- Problem-solving skills
Timeline
PSE Clerk
USPS
05.2022 - Current
Disability Support Clerk
Schoolcraft Community College
09.2017 - 01.2022
Direct Care Worker
Heavens Manor
12.2010 - 06.2016
Baker College
Associate Degree In Nursing - Nursing
Washtenaw Community College
Graduate Certificate - Medical Billing & Receptionist
Schoolcraft College
Graduate Certificate - Medical Assistant
Everest Institute
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