Theresa Collinsworth
Swamp Donkeys Crawfish
Conroe
24
years of professional experience
Dynamic manager with a proven track record at Swamp Donkeys Crawfish, excelling in operations management and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, achieving streamlined kitchen operations. Skilled in time management and decision-making, fostering a productive work environment that maximized efficiency and employee engagement.
Work History
Manager
3 Years 5 Months- Led daily operations, ensuring efficient workflow and high-quality service standards.
- Managed inventory levels to optimize supply chain efficiencies and minimize waste.
- Developed training programs for staff, enhancing team performance and customer satisfaction.
- Implemented new procedures that streamlined kitchen operations and improved order accuracy.
- Oversaw scheduling to maximize staffing efficiency during peak service hours.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Fostered a positive work environment, promoting teamwork and employee retention strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager's Assistant
23 Years 7 Months- Coordinated daily operations to ensure timely service delivery and customer satisfaction.
- Developed training materials for new staff, enhancing onboarding processes and efficiency.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Assisted in resolving customer inquiries, fostering positive relationships and repeat business.
Dispatcher
1 Year 5 Months- Coordinated daily dispatch operations, ensuring timely service delivery for plumbing requests.
- Monitored and managed service schedules using advanced dispatch software systems.
- Communicated effectively with technicians to optimize routing and reduce response times.
- Trained new dispatch staff on operational procedures and software tools to enhance efficiency.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Complex Problem-solving
Staff management
Task delegation
Goal setting
Operations management
Shift scheduling
Conflict resolution
Schedule preparation
Timeline
Manager
Swamp Donkeys Crawfish
01.2022 - 06.2025Read More
Dispatcher
Mr Rooter Plumbing
03.2003 - 08.2004Read More
Manager's Assistant
Tide Dry Cleaners
05.2001 - 12.2024Read More
Klein Oak High School
High School Diploma
Read More