Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Theresa Council

Jacksonville,Florida

Work Preference

Desired Job Title

Resource Information SpecialistEmergency Assistance, Case ManagementCustomer Service Representative 1&2 tier OperationOwnerMedical Staff Credential/Corrections Officer

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Jacksonville, Florida, USJacksonville, FL
Open to relocation: No

Salary Range

$40000/yr - $91000/yr

Important To Me

Work-life balancePersonal development programsHealthcare benefitsPaid sick leavePaid time offTeam Building / Company RetreatsCareer advancementFlexible work hours

Summary

Dedicated professional with 20 years of experience managing caseloads while ensuring high-quality care. Proven ability to optimize workflows, streamline processes, and enhance workplace safety. Innovative leader skilled in creating welcoming environments and managing high-volume operations. Experienced in training and facilitating learning for colleagues, with a commitment to continuous improvement and professional development.

Overview

38
38
years of professional experience

Work History

Resource Information Specialist

Northeast Florida Healthy Start-The Magnolia Project
Jacksonville, Florida
05.2025 - Current
  • Conducted motivational interviewing for enrollment into health and wellness programs, supporting engagement and navigation.
  • Partnered with local Women’s Clinic and UF to utilize EMR records with HIPAA compliance for accurate appointment scheduling.
  • Facilitated nutritional education sessions, promoting wellness and dietary awareness among participants.

Emergency Assistance, Case Management

Catholic Charities Bureau, Inc.
Jacksonville, Florida
06.2022 - 09.2024
  • Performed client intake, needs assessment, financial counseling, and case management for emergency assistance.
  • Entered case activity into Client Track, HMIS, and ETO systems within 24 hours to ensure compliance.
  • Processed emergency assistance applications for rapid rehousing and housing prevention initiatives.

Customer Service Representative 1&2 tier Operation

Maximums Federal
Jacksonville, Florida
03.2020 - 06.2022
  • Provided phone, chat, and email customer service for the Public Service Loan Forgiveness Program.
  • Processed Public Service Loan Forgiveness applications and managed data effectively.
  • Negotiated payment plans and created income-driven repayment processes to assist borrowers.

Owner

Community Healthcare Navigator, Inc.
Jacksonville, Florida
09.2018 - 03.2020
  • Provided non-emergency medical transportation to Medicare/Medicaid members for medical visits and adult daycare.
  • Acted as Certified Application Counselor for the Marketplace under the Affordable Care Act.

Medical Staff Credential/Corrections Officer

GEO Group Correctional and Detention Facility
Folkston, GA
11.2010 - 12.2018
  • Managed credentialing and onboarding of healthcare allied providers on and offsite.
  • Conducted accreditation audits for the facility to ensure compliance and quality standards.
  • Provided case management for housing, medical, education, and vocational needs within the facility.

Assistant Credential Manager

Medical Development International - Federal Bureau of Prison
Ponte Vedra, Florida
12.2008 - 12.2009
  • Oversaw credential coordinators for the Federal Bureau of Prisons, ensuring compliance and efficiency.
  • Generated reports and performed delegated audits of credential providers to maintain standards.
  • Facilitated monthly Peer Review Committee meetings to assess provider credentials.

Claims Examiner, CRS and Credentialing Coordinator

Blue Cross Blue Shield of Florida
Jacksonville, Florida
02.1988 - 03.2008
  • Streamlined the credentialing process using CAQH to maintain databases of physician and allied provider records.
  • Performed primary source verification to ensure accuracy of credentials.
  • Participated in monthly Peer Review meetings to discuss approvals and denials of credential applications.

Education

Bachelor of Science - Workforce Education and Development

S.I.U
10-2004

Administrative Medical Specialist - Medical Billing and Coding

U.N.F
12-2010

Occupational 30 hour - Health and safety (E.A.P, HAZWOPER)

F.S.C.J.
12-2010

Certified Application Counselor - Affordable Care Act

C.M.S
12-2018

Mental Health First Aid -

01-2025

Skills

  • Case Management
  • Customer Service
  • Compliance/Regulation
  • EMR/File Management
  • HIPAA
  • Microsoft Suite
  • Process Improvement
  • Inventory Management
  • Advocacy Skills
  • Intake/Need Assessment
  • Monitoring and Evaluation

Timeline

Resource Information Specialist

Northeast Florida Healthy Start-The Magnolia Project
05.2025 - Current

Emergency Assistance, Case Management

Catholic Charities Bureau, Inc.
06.2022 - 09.2024

Customer Service Representative 1&2 tier Operation

Maximums Federal
03.2020 - 06.2022

Owner

Community Healthcare Navigator, Inc.
09.2018 - 03.2020

Medical Staff Credential/Corrections Officer

GEO Group Correctional and Detention Facility
11.2010 - 12.2018

Assistant Credential Manager

Medical Development International - Federal Bureau of Prison
12.2008 - 12.2009

Claims Examiner, CRS and Credentialing Coordinator

Blue Cross Blue Shield of Florida
02.1988 - 03.2008

Bachelor of Science - Workforce Education and Development

S.I.U

Administrative Medical Specialist - Medical Billing and Coding

U.N.F

Occupational 30 hour - Health and safety (E.A.P, HAZWOPER)

F.S.C.J.

Certified Application Counselor - Affordable Care Act

C.M.S

Mental Health First Aid -

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