Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

THERESA CREASY

Chicago,IL

Summary

Customer-oriented Front Desk, Transitional, Retail Clerk with 20 years of experience providing first-rate service to guests, streamlining processes and managing world-class, highly efficient customer service teams. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

14
14
years of professional experience

Work History

Customer Service Officer

PROSPECT
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.

Front Desk Clerk

TRANCENDIA
01.2021 - 07.2022
  • Greeting and directing visitors to the correct office
  • Respond to guests' issues and complaints in a friendly, timely manner


  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.

Intake Specialist Clerk

DUBUQUE RESCUE MISSION
01.2017 - 01.2021
  • Responsible for communication and providing excellent customer service to guest, families, visitors, and colleagues
  • Verification of clients identification and inquiries for criminal background checks
  • Registered clients into the database in a timely and accurate manner
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engaged

Administrative Assistant Supervisor

P.D. WALKS
01.2015 - 08.2017
  • Prepared daily schedules and routes for the pet walkers
  • Managed accounts payable, receivable for employee payroll
  • Text or Emailed clients correspondence or updates about their pets
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Customer Service /Front Desk Clerk

M.S.G. & ASSOCIATES
01.2011 - 01.2015
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Established performance metrics to evaluate team success and identify areas for improvement.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Education

G.E.D Certificate - CERTIFICATE OF BUSINESS

Cleveland Job Corp
Cleveland, OH

Some College (No Degree) - CERTIFICATE OF BUSINESS

Job-Corp
Cleveland, OH

Certificate of Customer Service Training -

NICC
Dubuque, IA

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Call Center Operations
  • Call center experience
  • Documentation And Reporting
  • Inbound Call Management
  • Payment Processing
  • Service Recommendations
  • Information Protection
  • Call Documentation
  • Issue Research
  • Upselling
  • Quality assurance monitoring

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Customer Service Officer

PROSPECT
08.2023 - Current

Front Desk Clerk

TRANCENDIA
01.2021 - 07.2022

Intake Specialist Clerk

DUBUQUE RESCUE MISSION
01.2017 - 01.2021

Administrative Assistant Supervisor

P.D. WALKS
01.2015 - 08.2017

Customer Service /Front Desk Clerk

M.S.G. & ASSOCIATES
01.2011 - 01.2015

G.E.D Certificate - CERTIFICATE OF BUSINESS

Cleveland Job Corp

Certificate of Customer Service Training -

NICC

Some College (No Degree) - CERTIFICATE OF BUSINESS

Job-Corp

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THERESA CREASY