Theresa Crowley
Croydon,PA
Summary
Personable and resourceful with knack for problem-solving and effective communication. Possesses solid understanding of financial principles and strong negotiation abilities. Committed to resolving outstanding debts and fostering positive client relationships.
Overview
39
39
years of professional experience
Work History
Insurance Agent (Life and Fixed Annuities)
World Financial Group
01.2024 - Current
- Work Remote Part-time as 1099
- Currently being mentored in offering financial guidance and strategies that help others have a better financial future
- Preform complimentary Life insurance policy reviews
- Educate about and sell various forms of Life Insurance policies and Fixed Annuities their benefits
- Preform complimentary Financial Needs Analysis to help the client in understanding and in the choosing affordable and proper coverage
- Which plan and insurance carrier best meets their needs and goals, both in the short and long term while living and for the death benefit/ legacy
- State Licensed in PA, NJ and Oregon
Promotion Sales Dept.
Delta Lighting Products
05.2024 - Current
- Cold call businesses using script to promote company products via offering sales promotion
- Upon obtaining customer wanting sale promotion, call passed to sales representative to complete the sale
Public Adjuster Independent Contractor
Metro Public Adjustment
01.2008 - 10.2023
- Independent contractor
- Licensed and bonded in the state of Pennsylvania and New Jersey
- Recruitment of qualified candidates for hire and training
- Educate property owners on their property insurance policies and insurance process when filing a claim
- Thoroughly document proof of clients claims, via use of photography and written statements
- Use of computer to upload insured file photos of damages to corporate web page
- Detail completion of paperwork to corporate, adhering to Metro Public Adjustment Company and PA & NJ state insurance policies and procedures
Collections/ Finance Dept.
Dan-Jen Corporation
10.2021 - 07.2023
- Work directly under the supervision of the Chief Financial Officer for Dan- Jen Corporation
- Review clients claim files for current stage process of insurance claim and amount of Public Adjustment fee outstanding
- Provide quality, respectable customer service to clients/insured's owing fees working with those with financial hardship
- Contact customers via phone or email to obtain monies for payment, negotiate fees and set up in-house payment arrangements on a case-by-case basis
- Familiar with use of Payeezy and Clover credit card processing sites
- Coordinate with Financial staff for creation of fee invoices
- Review fee invoices prior to mailing to the appropriate client mailing address on file
- Follow Dan-Jen CFO directed company fee threshold guidelines when forwarding fee due to third-party collection agency NCSPlus or to Collection attorney
- Update NCSPlus site when client makes payment, update when paid in full to reflect on the client's credit reports appropriately
- Network with Collections attorneys in both PA and NJ on fee settlements, Judgments and scheduling of witnesses needed for court
- Coordinate with A.O.D
- Dept to confirm witness is available and are scheduled to attend court on an as needed basis
- Priority records keeping and calendar records for follow-up with debtors, court dates, witness needed, call history etc
- Update records of claim file via added documentation added Judgments, Settlements, Bankruptcy, Property Foreclosures
- Death Certificates, Executor/Executrix of Estates, and Power of attorney to file as received
- Calendar for follow- up
- Close claim files as necessary
- Coordinate within house Legal Dept
- On a case-by-case basis
Health Reimbursement Specialist
Pinnacle Health Group
01.2012 - 01.2015
- Obtain Precertification/Predetermination/Prior Authorization for patients' procedures, for physicians and hospitals throughout the U.S
- Dedicated assignment to specific clients needing extra attention or assigned upon request of a provider's office or hospital specifically to handle their cases
- Follow up on status of pending prior authorization/appeals
- Experience with Availity, Microsoft Office Outlook and Office Word
- Use of CRM system for electronic faxing and emailing of VOB
- Complete assigned medical cases adhering to contractual deadlines with assigned pharmaceutical companies
Volunteer
St. Mary Medical Center
04.2011 - 10.2012
- Filing of patient medical records, consistently maintain patient confidentiality and HIPPA standards
- Create patient operative report files
- Make appointment reminder calls to patients
Customer Service Representative, Evening Office Manager, Front-end Supervisor, Self-Checkout Trainer, Clerk, Scan Coordinator, Orientation Trainer for New Hires, Quality of Work Life Representative, Union Shop Steward, Store P.I.C. (Person in Charge)
Acme Markets
11.1985 - 01.2011
- Answer customer telephone calls satisfied complaints from customers and any questions
- Balanced cashier tills
- Performed audit trail, researching/correction of any mistakes
- Prepared and received Armor car cash/check deposits
- Data entry/ print and filing of reports
- Balanced store safe nightly /Secured cash office
- Supervised up to 20 employees on front end, continuing teaching customer service initiatives and work safety to cashiers
- Trained as a mediator, experience in resolving disputes
- Trained employees on implementation of new technology, evaluating employee performances after training
- Creation and execution of data batches on the stores main frame computer
- Managed and supervised employee work schedules, in the computer scanning department. Developed and maintained courteous and effective working relationships.
- Conducted newly hired employee orientations, group, and individual training
- Improved store scanning conditions significantly
- Achieving excellent scan audit results of a Combo retail store of only a 3% error of total store scan audit in 1 year after promotion to Scan Coordinator in the Morrisville, PA Acme Combo Store.
Education
GED -
Bensalem High School
Bensalem, PA06.1984
Skills
- Collections
- Records Management
- Relationship Building
- Attention to Detail
- Payment Processing
- Negotiation and Resolution
- Customer Relationship Management
- Pleasant Telephone Demeanor
- Organizational Skills
- Fair Debt Collections Practices
- Updating Customer Accounts
- Account Auditing
- Debt Negotiation
- Collections processing
- Accurate payment posting
- Conflict resolution techniques
Quote
"Believe achieve, doubt you're out"
Delores Cannon
Timeline
Promotion Sales Dept.
Delta Lighting Products
05.2024 - Current
Insurance Agent (Life and Fixed Annuities)
World Financial Group
01.2024 - Current
Collections/ Finance Dept.
Dan-Jen Corporation
10.2021 - 07.2023
Health Reimbursement Specialist
Pinnacle Health Group
01.2012 - 01.2015
Volunteer
St. Mary Medical Center
04.2011 - 10.2012
Public Adjuster Independent Contractor
Metro Public Adjustment
01.2008 - 10.2023
Customer Service Representative, Evening Office Manager, Front-end Supervisor, Self-Checkout Trainer, Clerk, Scan Coordinator, Orientation Trainer for New Hires, Quality of Work Life Representative, Union Shop Steward, Store P.I.C. (Person in Charge)
Acme Markets
11.1985 - 01.2011
GED -
Bensalem High School
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