Theresa C. Smith
Salisbury,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
40
40
years of professional experience
Work History
Deli and Produce associate
Harris Teeter
Salisbury, NC
03.2024 - 01.2026
- Preparing, processing, packaging, and stocking products according to Fresh Foods Standards. Also responsible for providing customer service, cleaning work areas, unloading stock, and reloading salvage products according to Fresh Foods Standards.
Substitute Cafeteria worker
Rowan/Salisbury Schools
10.2016 - 01.2021
- Line server for the day. Works dish room. Unload and store all items for weekly truck delivery. Cashier. Helps in all areas when needed.
Concord High School
Cabarrus County School
Concord, NC
09.2014 - 10.2016
- Server for the Healthy Bar. Makes all salads for main line and fast-food area for the day. Works Dish room. Unload and store all items for weekly truck delivery. Cashier. Helps in all areas when needed.
Large Corporate Middle Office-AVP
Bank of America
Charlotte, NC
05.2008 - 01.2013
- Identify, resolve, and discover root causes through research and analysis to provide solutions in a timely manner. Support Large Corporate, Real Estate and Business Banking client support centers. Utilizing expertise to drive results in complex requests. Provide day-to-day account servicing and resolution for routine to moderately complex inquiries and operational requests for accounts and clients. Send emails to over 60+ banks for daily float totals as well as informing us of our internal Float and RE areas of the float totals.
Global Client Services Officer
Bank of America
Charlotte, NC
04.2001 - 04.2005
- Primary point-of-contact for several Large Dollar Corporate Real Estate client inquiries and problems related to Treasury Management Products and Services, such as, Sweep, ACH, and Lockbox. Work closely with account officers and Treasury Management Officers. Processed orders for opening and closing accounts, ordered photocopies of statements and canceled checks, researched posting errors. Trouble shooting for unsatisfied clients and daily client interaction.
Carolina First
Bank Resource
Columbia, SC
01.2001 - 03.2001
- Auditing Asst.: Worked one on one with Linda Anderson, manager of Mortgage Communications in auditing Carolina First. Processed information onto an excel spreadsheet of all auditing data. Maintained all reports and boxed activity for auditors.
New Business Policy Issue Analyst
Transamerica
Charlotte, NC
04.1999 - 06.2000
- Issuing of fixed and variable annuity contracts. Assembly and proofing of policy specifications, issuing any duplicates or revisions requested on existing business. Applying payments sent in for existing policies from wires and checks. Administrator for relocating variable annuity businesses to Cedar Rapids through daily communications via Excel spreadsheets.
- Company relocated to Cedar Rapids, IA
Real Estate Treasury Services Representative
NationsBank
Charlotte, NC
06.1996 - 04.1999
- Primary point-of-contact for resolution of Middle Market Real Estate client inquiries and problems related to Treasury Management Products and Services, such as, Sweep, ACH, and Lockbox. Work closely with account officers and Treasury Management Officers. Processed orders for opening and closing accounts, ordered photocopies of statements and canceled checks, researched posting errors. Trouble shooting for unsatisfied clients and daily client interactions.
Support Specialist II
NationsBank
Charlotte, NC
04.1994 - 06.1996
- Processed outgoing international wires and drafts in US dollars and foreign currency. Worked closely with traders to obtain rates for foreign currency wires. Sent telex and swift messages to foreign banks notifying them of incoming money. Client service in a call center setting.
Southern States
Buckhannon, WV
04.1991 - 02.1994
- Processed all paperwork for end of day and end of month closings. Opened, collected and took legal action against all thirty-day charge accounts. Processed loans for high dollar farm equipment. Billed and sold liquid petroleum gas and tanks.
Cashier
Ames Department Store
Buckhannon, WV
06.1986 - 04.1991
- Worked as lead associate in the household furnishings and the automotive departments. Helped with price changes, stocking of shelves and maintaining shelves for shoppers. Customer service.
Education
Medical Administration Certification -
UNC Charlotte
Charlotte, North Carolina06.2009
General Business courses – no major
Central Piedmont Community College
Charlotte, North Carolina05.2004
High school diploma - undefined
Buckhannon-Upshur High School
Buckhannon, West Virginia06.1986
Skills
- Highly efficient in 10-key, 40 wpm, collections, client service, fast learner, very organized, performs well under pressure, team player and highly motivated Computer literate in Microsoft Office: Word, Excel, and PowerPoint Vision: Boss/Fast, CAPS, IDS, Basix & Vista, Document Direct & Image View, IDX system
- Retail sales
Timeline
Deli and Produce associate
Harris Teeter
03.2024 - 01.2026
Substitute Cafeteria worker
Rowan/Salisbury Schools
10.2016 - 01.2021
Concord High School
Cabarrus County School
09.2014 - 10.2016
Large Corporate Middle Office-AVP
Bank of America
05.2008 - 01.2013
Global Client Services Officer
Bank of America
04.2001 - 04.2005
Carolina First
Bank Resource
01.2001 - 03.2001
New Business Policy Issue Analyst
Transamerica
04.1999 - 06.2000
Real Estate Treasury Services Representative
NationsBank
06.1996 - 04.1999
Support Specialist II
NationsBank
04.1994 - 06.1996
Southern States
04.1991 - 02.1994
Cashier
Ames Department Store
06.1986 - 04.1991
General Business courses – no major
Central Piedmont Community College
High school diploma - undefined
Buckhannon-Upshur High School
Medical Administration Certification -
UNC Charlotte