Theresa Dean
Flushing,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Administrative Unit Clerk
Ascension Genesys Hospital
06.2006 - Current
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Office Manager
Lazy Boy Furniture
06.2001 - 05.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in therecruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Some - Nursing
Charles Stewart Mott Community College
Flint, MI01.2024
Skills
- Vital signs monitoring
- Compassionate Care
- Health Promotion
- Ethical Practice
- Mobility Assistance
- Patient Needs Assessment
- Documentation accuracy
- Collecting vitals
- Problem-solving abilities
Timeline
Administrative Unit Clerk
Ascension Genesys Hospital
06.2006 - Current
Office Manager
Lazy Boy Furniture
06.2001 - 05.2024
Some - Nursing
Charles Stewart Mott Community College
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