THERESA DESTRADA
Chepachet
Summary
Motivated and results-driven Operations Manager with a proven track record of optimizing business processes for efficiency and productivity. A hard worker with a relentless commitment to achieving organizational objectives. Possesses comprehensive experience in overseeing day-to-day operations, implementing strategic initiatives, and leading cross-functional teams. As a military spouse, I am known for fostering a culture of excellence and continuous improvement. Adept at analyzing complex challenges and developing innovative solutions to drive operational success. Seeking to bring a tireless work ethic and operational expertise to a dynamic organization.
Overview
25
25
years of professional experience
Work History
Sales and Client Relations Manager
Skillmil
09.2024 - Current
- Coordinated communication between clients and internal teams to ensure alignment.
- Facilitated training sessions for team members on client engagement best practices.
- Responded promptly to customer inquiries regarding products or services.
- Collaborated with marketing teams to create tailored solutions for clients' goals.
- Recruited and trained professionals employees and provided evaluations with feedback to cultivate highly talented team.
Operations Manager
Skyhawk Press
Poulsbo
04.2017 - 03.2024
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
- Resolved process inefficiencies through effective analysis and resolution of deficient areas.
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
- Communicated clear objectives and implemented hands-on strategies resulting in peak performance.
- Organized resources, supplies and teams to meet operational demand and core metrics.
- Arranged crew schedules to align with business and project demands.
- Lead a program that provided over $100,000 in assistance to local businesses during the COVID-19 pandemic.
- I helped manage the launching of 35 new products on Anfield, 16 subs, and Skyhawk, helping to increase quarterly sales across the board.
- Successfully produce and ship over 45 thousand packages.
- Doubled Skyhawk's sales in the last year, going from.
- Conducted staff meetings to review work activities and drive continuous improvement.
- Assessed, analyzed and solved or suggested solutions to operational challenges.
- I've strived for excellence while pushing to continue to add value to the company.
General Manager
The Crab Trap
Fernandina Beach
08.2007 - 11.2015
- Managed all daily operations of this restaurant.
- Controlled beverage, food, and labor costs.
- Did weekly inventory and ordering.
- Supervised the assistant managers, and staff.
- Managed the scheduling and production of the restaurant.
- Hired, trained, and developed staff and managers.
- Handled all marketing and sales for the business.
- Had improvement in customer service levels and sales.
- Created and launched new beverage and food menus.
Lead Teacher
Navy SAC Groton
Groton
07.2001 - 08.2004
- Developed engaging lesson plans for diverse student needs.
- Coordinated classroom activities and schedules to maximize learning time.
- Implemented behavior management strategies to create a positive environment.
- Trained and mentored new teachers on curriculum standards and classroom management.
- Worked with teachers to design interactive lessons and increase student success.
Education
College of Coastal Georgia -
College of Coastal Georgia
Brunswick, GA09-2000
High School Diploma -
Florida State College At Jacksonville Downtown Campus
Jacksonville, FL02-2000
Skills
- customer service
- Team building
- Strategic planning
- Communication
- Analytical thinking
- Decision making
- Cost monitoring
- Quality control
- Negotiation
- Integrity promotion
- Training development
- Team leadership
- Training and mentoring
References
References available upon request.
Timeline
Sales and Client Relations Manager
Skillmil
09.2024 - Current
Operations Manager
Skyhawk Press
04.2017 - 03.2024
General Manager
The Crab Trap
08.2007 - 11.2015
Lead Teacher
Navy SAC Groton
07.2001 - 08.2004
College of Coastal Georgia -
College of Coastal Georgia
High School Diploma -
Florida State College At Jacksonville Downtown Campus