Theresa Dominguez

First line of contact for agents and policy owners while assisting with a start up of a new contract.

Gave status updates of new policy applications on incoming calls from agents and policy owners.

Completed research requests as needed.

Assisted with training new hires.

Assisted with training material for those new hires.

Completed quality review/scores on calls from each call center representative.

Worked behind the scene with reviewing documentation needed to transfer money in and out of our company.

Sent transfer requests via FedEx and UPS.

helped.

• Process Payments and calculate payment methods for insurance policies
• Assist insurance agents with errors and questions while processing insurance quotes for clients and potential clients
• Assist agents and customers with billing questions and issues regarding insurance policies
• Complete changes and updates on customers policies for agents when necessary
• Review coverage eligibility, limits and processes for home and auto policies that are state specific.

• Process payments for mortgage loans using many different processes, i.e., live checks, money gram wires, online payments and more
• Payments are processed in batches and then balances before sending to be deposited
• Checks are taken to other departments throughout the Cash Department when needed such as the Cash Claims department, Foreclosure, Bankruptcy, Home Equity, CAN ID and the Payoff team
• Shift starts at 8am and ends at 4:30pm or whenever all payments have been processed for the day
• Cross trained to help with processing Payoff Payment requests and with return mail submission

• Place outbound calls to customers who made online inquiries for refinance or purchase, ask initial questions, & transfer to the correct Home Mortgage Consultant
• Place outbound calls to customers who made online inquiries for refinance through Lending Tree, ask initial questions, & transfer to a Home Mortgage Consultant
• 1 out of 6 contract workers selected to work on the Lending Tree special project

• Process workers compensation and auto claim documents received from Supervisors, Managers, Health and Safety Managers and Medical Providers
• Conduct initial review for new workers compensation claims and new auto claims
• Selected to work a special project to obtain missing medical documents from the insurance carriers for the Injury/Auto claims

• Receive and process respiratory and DOT exams for each UPS employee when needed
• Contact medical providers and UPS supervisors and managers to obtain missing information on each exam
• Process employment verification for past or current employees who are seeking employment with other companies

• Assist customers with password resets for their online account
• Connect customers with the correct department when they called wanting assistance with their account

• Assist case manager with transportation arrangements of children for scheduled appointments
• Conduct audits of children's files as requested by State (SRS) office
• Request and organized documentation needed for child's file, such as, birth records/certificates, social security information and any medical records or mental health record history for child and parents
• Case load is predominantly Hispanic families
• Act as a liaison and translator between the case manager, other professionals and family members
• Translate documentation from English to Spanish and vice versa
• Put families in contact with the resources necessary to work toward reintegration with their child/children
• Compiled documentation needed for adoption process

• Answer inbound calls for customer assistance regarding billing, accounts and service changes
• Trouble shoot phone issues and customer concerns
• Accept payments and processed requests for bill copies

• Data entry for new insurance claims
• Mail claims
• Assist adjusters with paperwork, filing and copying
• Notify on-call adjusters of any emergency situations