Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Marks

Irving,Texas

Summary

Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals. Results-oriented professional with 10+ years of work experience and a proven knowledge of campaign management, client relationship management and competitive analysis. Adaptable student with knowledge of account development, and client relations. Aiming to leverage my abilities to successfully fill the vacancy at your company.

Overview

8
8
years of professional experience

Work History

Processing Specialist

AAA Texas
06.2023 - Current
  • Demonstrated strong problem-solving skills, addressing any encountered issues related to data entry processes in a timely and effective manner.
  • Streamlined communication between departments by swiftly sharing relevant client updates and changes to their policies.
  • Reduced errors in data entry tasks by consistently cross-checking and verifying entered information against source documents.
  • Assisted coworkers during peak periods or staff shortages, displaying excellent teamwork skills and adaptability under pressure situations.
  • Enhanced data accuracy by meticulously entering and updating policyholder information in the insurance database.
  • Collaborated with team members to develop best practices for efficient data entry processes, increasing productivity within the department.

Sales Representative Team Leader

Evolution Development Group
07.2022 - 11.2022
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Researched market and competitor trends to implement best practices and improve customer satisfaction.
  • Remained current on relevant product and industry information to provide up-to-date catalogs and services.
  • Negotiated contracts and prices with clients to exceed sales goals.
  • Generated leads and maintained lists of prospective customers.
  • Monitored customer accounts, updating payment and shipping details in company system.
  • Worked with management teams to develop annual sales plans, goals and targets.
  • Called and met with regular and prospective customers to build long-term customer relationships and networks.
  • Developed and maintained strong customer relationships and networks within designated sales territory.
  • Prepared weekly and monthly reports of business activity and sales forecasts.
  • Trained newly hired sales team members regarding company procedures and standards.
  • Tracked sales numbers and issued progress reports to executives for review.
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.
  • Monitored competitor trends and market shifts to maintain company relevance.
  • Cold called potential customers to generate leads.
  • Forecasted sales numbers to gauge product and campaign success.
  • Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
  • Highlighted new products and company promotions during sales pitches.
  • Used knowledge of company products and services to recommend solutions to customers.
  • Trained new employees on company policies and strong sales techniques.
  • Followed up with customers after sales to gain feedback.
  • Responded promptly to customer queries to increase overall satisfaction.

Sales Associate

Target
09.2019 - 07.2022
  • Drove sales through customer relationship building and suggestive selling techniques.
  • Liaised with management to communicate customer feedback and recommendations.
  • Performed cleaning tasks, keeping store neat and organized.
  • Operated cash register and POS to process sales transactions and handle payments.
  • Used product knowledge for handling objections.
  • Followed checklist to complete retail store opening and closing activities.
  • Promoted visual presentation standards by keeping store replenished.
  • Engaged with guests to understand and anticipate customer service needs.
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
  • Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
  • Cross-trained with other store departments and areas, supporting overall retail operations.
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Alerted management to potential security issues, supporting loss prevention and reducing shrink.
  • Updated and expanded client databases within assigned territory.
  • Stayed current on customer trends and requirements.
  • Responded promptly to customer queries to increase overall satisfaction.
  • Built and established strong relationships with customers, enabling long-term partnerships.
  • Highlighted new products and company promotions during sales pitches.

Server

Ascension coffee
09.2019 - 02.2020
  • Jotted down customer orders and promptly delivered food and drinks.
  • Offered constructive feedback to team members, boosting overall job performance.
  • Delegated tasks, freeing up time to focus on higher-value activities.
  • Communicated plans and actions to meet departmental goals.
  • Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
  • Conversed with members and guests in outgoing and friendly manner.
  • Adhered to sanitation and safety control policies to protect establishment and patrons.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Checked on guests to verify satisfaction with each course.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Presented menus to answer questions about items and make recommendations.
  • Answered telephones to take reservations or to-go orders.
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
  • Informed customers of daily specials.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
  • Described ingredients and cooking methods to explain preparation of various food items.

Server Trainer

Buffalo Wild Wings
02.2017 - 09.2019
  • Organized and directed orientation and onboarding sessions for employees and customers.
  • Developed executive potential among employees in lower-level positions.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.
  • Jotted down customer orders and promptly delivered food and drinks.
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
  • Memorized menu to help diners make informed meal choices.
  • Created and maintained optimal communication chain, reducing guest dissatisfaction.
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Attended company and restaurant required trainings and meetings, improving skills.
  • Informed customers of daily specials.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.

Education

GED -

Homeschooled

Skills

  • Loyalty Programs
  • Network Development
  • Product Management and Pricing
  • Client Needs Assessment
  • Account Servicing
  • Upselling Techniques
  • Travel Accommodations
  • Inside and Outside Sales
  • Customer Support
  • Post-Sales Support
  • Cash Counting
  • Delivery Schedules
  • Qualified Lead Generation
  • Promotion and Advertising
  • Acquiring New Customers
  • Commission Sales
  • Brand Visibility
  • Standard operating procedures
  • Document review
  • Operational excellence
  • Workflow optimization
  • Data validation
  • Data entry
  • Microsoft Excel
  • Attention to detail

Timeline

Processing Specialist

AAA Texas
06.2023 - Current

Sales Representative Team Leader

Evolution Development Group
07.2022 - 11.2022

Sales Associate

Target
09.2019 - 07.2022

Server

Ascension coffee
09.2019 - 02.2020

Server Trainer

Buffalo Wild Wings
02.2017 - 09.2019

GED -

Homeschooled

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Brittany Marks