Theresa Dorris
Suffolk,VA
Summary
Organized and dependable retail professional with over 20 years of experience, bringing a strong work ethic and team-oriented mindset. Skilled in maintaining high standards through exceptional attention to detail and quality control. Commended for honesty, hard work, and a positive attitude, while effectively supporting team success in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Backroom Associate
HomeGoods
Suffolk, Virginia
06.2025 - Current
- Organized merchandise for efficient access and restocking in the backroom.
- Maintained cleanliness and safety standards throughout the backroom area.
- Conducted inventory checks to ensure accurate stock levels and placement.
- Implemented proper labeling techniques for easy identification of merchandise.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Provided customer service support when needed on the sales floor.
- Kept stockroom clean and neat for maximum productivity.
- Ensured all safety regulations were followed while performing duties.
- Organized backroom according to store policies and procedures.
Department Manager
Lowes Home Improvment
Culpeper, Virginia
06.2004 - 02.2025
- Managed daily operations for sales floor and customer service teams.
- Trained and mentored staff to enhance product knowledge and service skills.
- Oversaw inventory management to ensure stock levels met customer demand.
- Implemented visual merchandising standards to improve product presentation.
- Coordinated with vendors for timely delivery of merchandise and supplies.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Enforced safety protocols to maintain a secure shopping environment for customers.
- Facilitated communication between departments to streamline operational processes.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
Manassas Park High School
Manassas, VASome College (No Degree) - Accounting
Northern Virginia Community College
Annandale, VASkills
- Inventory management
- Stock organization
- Safety compliance
- Merchandise placement
- Team leadership
- Operational efficiency
- Customer engagement
- Performance coaching
- Problem solving
- Effective communication
- Attention to detail
- Customer service
- Cross-functional collaboration
- Time management
- Team motivation
- Decision making
Timeline
Backroom Associate
HomeGoods
06.2025 - Current
Department Manager
Lowes Home Improvment
06.2004 - 02.2025
Manassas Park High School
Some College (No Degree) - Accounting
Northern Virginia Community College