Theresa Egenäs
Winter Garden
Summary
Dynamic professional with expertise in customer service and office administration, honed at Marito and Babyface.com. Excel in client relationship building and data entry, enhancing team efficiency and client satisfaction. Proven track record in boosting sales by 20% through strategic upselling and personalized consultations. Adept at leveraging Microsoft Office tools for impactful presentations.
Knowledgeable within MAC with robust background in creating diverse makeup looks for various occasions guiding client through the right choices for their needs.
Worked for MAC in Portland Oregon for 2 years before moving to Sweden and working for the company at the top department store in Stockholm. Later became part of MACs Nordic Pro Team working on such projects as nordic regions fashion shows and special events.
Excelled in customer service and sales in the region.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Marito
01.2012 - 01.2022
- Assisted in organizing office documents and files for efficient retrieval.
- Managed scheduling and calendar coordination for team meetings.
- Provided support in preparing reports and presentations using Microsoft Office tools.
- Communicated with clients via phone and email to address inquiries and provide information.
Customer Service Representative
Babyface.com
01.2011 - 01.2022
- Assisted customers with inquiries, providing accurate product information and support.
- Resolved customer issues efficiently, ensuring satisfaction and loyalty.
- Processed orders and returns, maintaining accuracy throughout transactions.
- Collaborated with team members to improve service delivery and efficiency.
Sales Associate/Makeup Artist
MAC Cosmetics
05.2000 - 01.2005
- Assisted customers with product selection and application techniques to enhance satisfaction.
- Maintained knowledge of current trends and product lines to provide tailored recommendations.
- Conducted inventory management tasks, ensuring accurate stock levels and organization.
- Collaborated with team members to create a welcoming atmosphere that encouraged customer engagement.
- Built rapport with customers, fostering loyalty and repeat business through excellent service.
- Participated in training sessions to improve product knowledge and sales techniques continuously.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Graphic Design
International Academy of Design And Technology
Tampa06.1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Graphic design
- Makeup application
- Client relationship building
- Creative makeup application
- Bridal makeup application
- Sales and upselling
- Client consultations
- Age-appropriate makeup
- Product knowledge
- Fashion show makeup
Languages
Swedish
Native or Bilingual
Timeline
Administrative Assistant
Marito
01.2012 - 01.2022
Customer Service Representative
Babyface.com
01.2011 - 01.2022
Sales Associate/Makeup Artist
MAC Cosmetics
05.2000 - 01.2005
Associate of Arts - Graphic Design
International Academy of Design And Technology