THERESA ELLIOTT
Palm Bay,FL
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
8
8
years of professional experience
Work History
Certified Behavioral Health Case Manager
Children’s Home Society
Palm Bay, FL
02.2021 - 02.2022
- Managed over 20 clients while monitoring and evaluating care plans.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Offered and documented treatment consent forms in patient health records.
- Adhered to social distancing protocols and wore mask or face shield
- Collaborated with Family Service Planning Team to achieve funding for client's services
- Oversaw daily operations to ensure productivity score of 80%
Shift Supervisor
Panera Bread
Tallahassee, FL
08.2015 - 02.2021
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Minimized resource and time losses by 20%
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction score of 75%
- Oversaw talented of 16 team members by actively communicating project information, remedying issues and delivering positive feedback.
- Created incentive programs and contests to support and award top performers.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Lead Teacher
Childcare Network
Tallahassee, FL
05.2019 - 04.2020
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Maintained detailed records of 20 students attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Product Consultant
Sephora
Sanford, FL
09.2016 - 01.2017
- Assisted customers with product needs and introduced new store offerings.
- Demonstrated products to help customers try out offerings before making purchases.
- Established long term customer relationships by using effective communication and active listening skills.
- Compiled and analyzed customer data and reports to prepare for on-site engagements.
- Increased credit card sign ups by 50%
Education
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL12.2020
Associate of Arts - Psychology
Seminole State College of Florida
Sanford, FL05.2018
Skills
- Active Listening
- Communication
- Leadership
- Management Skills
- Creative Problem Solving
- Multitasking and Prioritization
- Data Entry and Maintenance
- Microsoft Office Suite
- Cultural Awareness and Sensitivity
- Proactive Self-Starter
- Staff Management
- Project Management
Timeline
Certified Behavioral Health Case Manager
Children’s Home Society
02.2021 - 02.2022
Lead Teacher
Childcare Network
05.2019 - 04.2020
Product Consultant
Sephora
09.2016 - 01.2017
Shift Supervisor
Panera Bread
08.2015 - 02.2021
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Associate of Arts - Psychology
Seminole State College of Florida