Theresa Erickson

Management of a Residential Home, with 5 Ladies in an all female home with 7 Staff Members.

• Organized move-in/move-out processes to optimize efficiency without compromising the residential experience.
• Promoted healthy lifestyle choices among residents through wellness-focused events and educational initiatives.
• Actively participated in professional development opportunities to remain current on industry trends and best practices within Residence Life field.
• Collaborated with campus organizations to provide diverse programs for residents, promoting inclusivity and personal growth.
• Fostered a strong sense of community within the residence hall by encouraging resident engagement in social activities, clubs, and organizations on campus.
• Managed budgets for residence hall operations, ensuring prudent allocation of funds for necessary expenses.
• Enhanced resident satisfaction by implementing innovative programming and events.
• Maintained safe living conditions by enforcing residence policies and conducting regular building inspections.
• Streamlined communication between staff members and administration, facilitating efficient decision-making processes.
• Reduced conflicts among residents by mediating disputes and fostering a positive living environment.
• Managed room assignments process while addressing accommodations requests related to accessibility or other special needs.
• Developed comprehensive emergency response plans in coordination with campus security, ensuring preparedness in crisis situations.
• Facilitated staff meetings that promoted open dialogue amongst team members concerning ongoing issues or potential improvements within the department.
• Promoted positive relations between residents and staff.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Enforced policies and safety standards through building and room rounds.
• Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
• Supported personal needs of residents dealing with diverse conditions.
• Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
• Provided crisis management and intervention during emergency situations.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.
• Helped develop and implement programs to foster community growth and development.
• Collaborated with residential team to maximize effective and efficient operations.
• Other Job Duties as Needed.

• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
• Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
• Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
• Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
• Monitored and documented client progress toward meeting goals and objectives.
• Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
• Developed and maintained relationships with community resources to provide additional support services.
• Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
• Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
• Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.

• Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
• Enhanced student comprehension by utilizing diverse teaching methods and materials.
• Planned and documented programs of study meeting individual needs and abilities of students.
• Performed instructional services for [Type] and [Type] vocational and occupational subjects.
• Assisted program participants with achieving career and learning goals.
• Maintained a positive classroom environment by fostering respect, open communication, and inclusiveness among all students.
• Collaborated with colleagues to share best practices, improve curriculum, and enhance overall instructional effectiveness.
• Other Job Duties as Needed.

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Assessed customer needs and developed solutions to meet needs.g
• Assessed customer needs and developed solutions to meet needs.
• Coordinated and monitored service activities to confirm work met all requirements.
• Maintained accurate records and full compliance with government regulations and agency guidelines.

• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Transported Individuals to/from a Dedicated Work Site to perform job Duties in Nashua, N.H.
• Train New Individuals on their job duties at this Dedicated Work Site
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Other job Duties as Needed.