Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Fitzgerald

Tacoma,WA

Summary

Accomplished professional with a proven track record in educational and customer service roles. Excelled in fostering academic growth and maintaining high customer satisfaction. Skilled in organization and time management, adept at creating positive environments and building strong relationships. Demonstrated adaptability and a service-oriented mindset, consistently achieving trusted performance.

Overview

Work History

Substitute Teacher

Tacoma School District
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Teller

Columbia Bank
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Retail Sales

Macy’s
  • Improved customer satisfaction by providing timely and efficient retail support services.
  • Mentored new hires on best practices in retail salesmanship, contributing positively to overall team cohesion.
  • Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
  • Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
  • Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.

Education

BA - Business

Pacific Lutheran University
Tacoma, WA
05.1983

Skills

  • Professional Demeanor
  • Adaptable
  • Service-oriented mindset
  • Customer/Client relations
  • Organization skills
  • Time Management
  • Telephone skills
  • Attention to Detail

Timeline

Substitute Teacher

Tacoma School District

Teller

Columbia Bank

Retail Sales

Macy’s

BA - Business

Pacific Lutheran University

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Theresa Fitzgerald