Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Theresa Frederick

East Norriton,PA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Maintain an engaging work environment for a team that enjoys working together and uses positive management to motivate and inspire.

Overview

33
33
years of professional experience

Work History

Omni Operations/Merchandise Execution Manager

Macy's
Montgomeryville, PA
07.1991 - Current
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Presented performance and productivity reports to supervisors.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Addressed customer concerns with suitable solutions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Selling Floor Supervisor

Macy's
King of Prussia, Pennsylvannia
07.1993 - 06.2000
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Evaluated work of 15 floor employees to improve performance.
  • Collaborated with other departments to drive successful completion of assigned tasks.

Education

Bachelor of Arts - Fashion Marketing

Lynn University
Boca Raton, FL
05-1989

Skills

  • Incidents management
  • Maintenance Planning
  • Customer Service
  • Logistics Oversight
  • Manage Colleagues
  • Ensure Diversity and Inclusion

Affiliations

Archbishop John Carroll High School CAFE

Committee Chair 2015-2021.

Timeline

Selling Floor Supervisor

Macy's
07.1993 - 06.2000

Omni Operations/Merchandise Execution Manager

Macy's
07.1991 - Current

Bachelor of Arts - Fashion Marketing

Lynn University

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Theresa Frederick