Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Theresa Giles

Erie,CO

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

3
3
years of professional experience

Work History

To-Go Server, Host

Longhorn Steakhouse
Erie, Pennsylvania
07.2024 - Current
  • As a to-go server, I take phone calls where I take people's orders. I will also take orders from people at the bar who would like to place an order. I ring in all the food to the kitchen. Most importantly, I package the food and double-check to make sure all of the order is there, and the customer is satisfied. Lastly, I will bring out the food to the customer, whether they are in their car or the restaurant.
  • As a host, I work the at the front of the restaurant. At Longhorn, we are busy during the week, but very busy on weekends, where we have certain roles. I will usually be assigned as a 'greeter' or 'leader.' As a greeter, I welcome people in, ask how they are doing, and if they have a preference for where they want to be seated. If we are on a wait, I will take the customer's name and phone number. As a leader, I take phone calls to place people on our waitlist, I will notify the parties that their table is ready, and I will take the parties to their table. During the week, when we are not as busy, I will also clean off tables, and assure the restaurant is clean.

Cleaning Crew Member

Boyers Rv Center
Erie, Pennsylvania
06.2023 - 08.2025
  • Cleaned inside and outside of RV's to prepare for selling

Host

Odis 12
Erie, Pennsylvania
04.2024 - 07.2025
  • Took customers' reservations.
  • Sat parties at their tables.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Cleaned off tables for the next party to be sat.

Cashier

JCPenney
Erie, Pennsylvania
12.2022 - 03.2023
  • Helped with purchases and signed customers up for rewards program.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed sales transactions to prevent long customer wait times.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Secretary

Coldwell Banker
Erie, Pennsylvania
06.2022 - 09.2022
  • Took phone calls.
  • Assisted realtors with their work.
  • Cleaned office.

Education

Health Sciences, Planned Radiologic Sciences

Gannon University
Erie, PA
05-2028

Skills

  • Team collaboration
  • Attention to detail
  • Problem solving
  • Professional appearance
  • Effective communication
  • Multitasking
  • Performance improvement
  • Task prioritization
  • Conflict resolution
  • Friendly and outgoing
  • Alcoholic Beverage Knowledge

References

References available upon request.

Timeline

To-Go Server, Host

Longhorn Steakhouse
07.2024 - Current

Host

Odis 12
04.2024 - 07.2025

Cleaning Crew Member

Boyers Rv Center
06.2023 - 08.2025

Cashier

JCPenney
12.2022 - 03.2023

Secretary

Coldwell Banker
06.2022 - 09.2022

Health Sciences, Planned Radiologic Sciences

Gannon University

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