Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Theresa Goodfellow

Lake Geneva,WI
Theresa Goodfellow

Summary


Dedicated manager / supervisor with experience in Restaurant and Hospitality who is seeking a full time position. I Maintain a professional appearance and demeanor and expertly completes assigned tasks with focus on quality and time management. Dependable and quick-learning team player with effective communication and organization skills. A reliable Personal Assistant with track record of someone who highly anticipates the needs of others. Genuinely friendly and enjoy working with guests, clients and my fellow team mates providing assistance with daily activities and providing an all around great experience.

Work History

Theresa’s Helping Hands

Personal Assistant
11.2021 - Current

Job overview

  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Grand Geneva Resort & Spa

Supervisor
01.2018 - Current

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Collected, arranged, and input information in data base.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.

Education

Gateway Technical College
Elkhorn, WI

Certificate from Early Childhood Education
01.1996

Homeschool
East Troy, WI

High School Diploma from All Major Studies
03.1994

Skills

  • Client Satisfaction
  • Guest Relations
  • Self Starter
  • Food Service Background
  • Housekeeping
  • Time Management
  • Communication Skills
  • Attention to Detail
  • Scheduling
  • Customer Service
  • Valid Driver's License
  • Event Planning
  • Shopping Services
  • Project management
  • Managing Multiple Tasks
  • Strong Problem Solver

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Personal Assistant

Theresa’s Helping Hands
11.2021 - Current

Supervisor

Grand Geneva Resort & Spa
01.2018 - Current

Gateway Technical College

Certificate from Early Childhood Education

Homeschool

High School Diploma from All Major Studies

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Theresa Goodfellow