THERESA GRAELER
Pacific,MO
Summary
Offering a solid background based upon twenty years in telecommunications. Have been able to pursue all training opportunities and maintain the duties of the position. Highly developed in communications, interpersonal relationships, organizational and leadership skills. Demonstrated ability to handle multi-task level of responsibilities in an effective manner.
Overview
24
24
years of professional experience
Work History
Infrastructure Deployment Manager
Lumen Technologies (formerly CenturyLink)
Town And Country, MO
06.2011 - 02.2023
- Ordered and managed circuits and POTS lines to support Lumen infrastructure.
- Worked closely with management teams to plan, develop and execute technical strategies to support Lumen infrastructure.
- Maintained data integrity by documenting all order activity in Lumen systems.
- Coordinated with field operations/data center technicians for installs, changes and removals of all backbone circuits and equipment,
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Created training documents as well as trained new team members and provided ongoing assistance as needed to team.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance
- Organized and detail-oriented with a strong work ethic
- Exercised leadership capabilities by successfully motivating and inspiring others
- Cultivated interpersonal skills by building positive relationships with others
- Self-motivated, with a strong sense of personal responsibility
- Adaptable and proficient in learning new concepts quickly and efficiently
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Gained strong leadership skills by managing projects from start to finish
Solution Delivery Manager
SAVVIS Communications
Town And Country, MO
01.2010 - 06.2011
- Processed and managed orders to ensure timely delivery
- Daily contact with clients as well as holding weekly status calls
- Fielded customer questions and complaints and rectified issues.
- Coordinated ASR's
- Placed orders with vendors via web portals or email
- Ensured data integrity by updating records in all Lumen systems
- Collaborated with other internal teams to ensure timely delivery of circuits
- Developed and maintained courteous and effective working relationships
- Applied effective time management techniques to meet tight deadlines
- Strengthened communication skills through regular interactions with others
- Worked well in team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Adaptable and proficient in learning new concepts quickly and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Skilled at working independently and collaboratively in team environment
- Cultivated interpersonal skills by building positive relationships with others
- Self-motivated, with strong sense of personal responsibility
- Passionate about learning and committed to continual improvement
- Organized and detail-oriented with strong work ethic
- Proved successful working within tight deadlines and fast-paced environment
Network Implementation Specialist
SAVVIS Communications
Town And Country, MO
01.2007 - 01.2010
- Circuit design
- Processed and managed orders
- Coordinated ASR's
- Assisted with training of new employees
- Created process documentation
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Worked effectively in fast-paced environments
- Paid attention to detail while completing assignments
- Resolved problems, improved operations and provided exceptional service
- Organized and detail-oriented with strong work ethic
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
- Skilled at working independently and collaboratively in team environment
- Demonstrated strong organizational and time management skills while managing multiple projects
- Worked well in team setting, providing support and guidance
- Proved successful working within tight deadlines and fast-paced environment
Client Access Provisioner
SAVVIS Communications
Town And Country, MO
06.1999 - 01.2007
- Circuit design
- Processed and managed orders
- Coordinated ASR's
- Collaborated with other internal teams to ensure timely delivery of circuits
- Assigned facilities on company network
- Assisted with training of new employees.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Organized and detail-oriented with strong work ethic
- Worked well in team setting, providing support and guidance
- Proved successful working within tight deadlines and fast-paced environment
- Worked effectively in fast-paced environments
- Adaptable and proficient in learning new concepts quickly and efficiently
- Skilled at working independently and collaboratively in team environment
Education
High School Diploma -
Pacific High School
Pacific, MO05.1993
Skills
- Vendor Management
- Network Provisioning
- Cloud Infrastructure
- Peer Training
- Inventory Recordkeeping
- Circuit Layouts
Timeline
Infrastructure Deployment Manager
Lumen Technologies (formerly CenturyLink)
06.2011 - 02.2023
Solution Delivery Manager
SAVVIS Communications
01.2010 - 06.2011
Network Implementation Specialist
SAVVIS Communications
01.2007 - 01.2010
Client Access Provisioner
SAVVIS Communications
06.1999 - 01.2007
High School Diploma -
Pacific High School