Theresa Grubbs
Sikeston,MO
Summary
Results-driven Patient Account Representative known for effective claims management and billing compliance. Expertise in electronic billing and training staff on procedures, committed to improving operational workflows and patient satisfaction.
Overview
25
25
years of professional experience
Work History
Patient Account Representative
Missouri Delta Medical Center
Sikeston, Missouri
02.2025 - Current
- Processed patient account inquiries, resolving billing discrepancies to enhance patient satisfaction.
- Verified insurance information and ensured accurate claims submission for patients.
- Maintained patient confidentiality while handling sensitive account information diligently.
- Assisted in training new staff on billing procedures and software usage effectively.
- Managed daily administrative tasks, including filing and data entry, accurately.
- Analyzed claims denials from third party payers, identifying solutions that improved reimbursement outcomes.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Submitted electronic bills following facility and legal compliance standards.
Construction Center Administrator Resource Special
Morton Buildings
Charleston, MO
10.2011 - 10.2024
- Managed daily operations of center to ensure efficient workflow.
- Oversaw inventory management and procurement of materials for construction projects.
- Trained new staff on company policies and operational procedures to ensure compliance and effective integration.
- Conducted performance reviews with staff to identify improvement areas and support professional development.
- Developed training programs for new hires on policies, procedures, and job duties.
- Organized travel arrangements for staff attending conferences or seminars.
- Managed payroll processing for all employees, ensuring timely and accurate compensation using appropriate software applications.
- Answered incoming calls and emails from customers promptly and professionally.
- Processed invoices received from vendors accurately in order to pay bills on time.
- Prepared purchase orders for office supplies and other items.
- Assisted with hiring new staff members, conducting interviews and providing orientation materials.
- Maintained accurate personnel files for all employees in accordance with applicable laws.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
Medical Transcriptionist
Ferguson Medical Group
Sikeston, Missouri
05.2001 - 09.2006
- Transcribed medical reports and patient records, enhancing documentation accuracy for healthcare professionals.
- Ensured compliance with HIPAA regulations in all documentation processes.
- Communicated with physicians to clarify unclear dictations or terminology.
- Exhibited fast and accurate typing skills, contributing to efficient turnaround of medical documentation.
- Applied extensive knowledge of medical terminology and anatomy in documentation tasks.
- Achieved high accuracy rate on daily production of completed reviews, supporting timely patient care.
- Maintained confidentiality of patient information according to HIPAA regulations.
Education
Diploma - Medical Terminology
Metro Business College
Cape Girardeau, MO05-2001
High School Diploma -
Kedrick High School
Columbus, GA05-1981
Skills
- Claims processing
- Insurance verification
- Billing compliance
- Medical terminology
- Electronic billing
- Customer relationship management
Timeline
Patient Account Representative
Missouri Delta Medical Center
02.2025 - Current
Construction Center Administrator Resource Special
Morton Buildings
10.2011 - 10.2024
Medical Transcriptionist
Ferguson Medical Group
05.2001 - 09.2006
Diploma - Medical Terminology
Metro Business College
High School Diploma -
Kedrick High School