Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Theresa Guillory

Breaux Bridge,LA

Summary

Dynamic and reliable waitress with a proven track record at Louisiana Poboys, excelling in high-pressure environments. Demonstrated strong multitasking and customer service skills, ensuring exceptional guest experiences. Adept at maintaining cleanliness and fostering teamwork, while accurately managing cash transactions and enhancing customer satisfaction through attentive service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Waitress

Louisiana Poboys
03.2012 - 09.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Car Hopper

Sonic Drive-In
04.2011 - 03.2012
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
  • Memorized orders and maintained [Number]% accuracy in high-traffic times.
  • Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.

Waitress

Oakbourne Country Club
12.2007 - 04.2011
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - Art

LSUE
Eunice, LA

No Degree - Art

SLCC
Lafayette, LA

High School Diploma -

Acadiana Preparatory School
Opelousas, LA
05-2005

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Food production
  • Reliability and punctuality
  • Order taking

Accomplishments

Was awarded the "Honesty and Integrity Award" by The Grand Lodge of Louisiana. Free and Accepted Masons.

May 2005

Certification

-WildLife Rehabilitation Basic Skills Certificate of Completion by the Louisiana Wildlife and Fisheries/ Wings of Hope Wildlife Sanctuary. September 2015


- Certificate of Participation LDWF Wildlife Rehabilitation Basic Skills Training Course/ Wings of Hope Wildlife Sanctuary. September 2016


- Bayou Krewe Louisiana Travel Ambassador. February 2017



Interests

Most of my jobs have been in the service industry, but when I am not working I love to be outdoors I enjoy reading, camping, kayaking, skating, making art, studying Louisiana's flora and fauna, and my biggest passion is birds

Timeline

Waitress

Louisiana Poboys
03.2012 - 09.2021

Car Hopper

Sonic Drive-In
04.2011 - 03.2012

Waitress

Oakbourne Country Club
12.2007 - 04.2011

No Degree - Art

LSUE

No Degree - Art

SLCC

High School Diploma -

Acadiana Preparatory School

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