Theresa Hartford
Summary
Dynamic customer service professional recognized for effective communication and problem-solving skills. Committed to delivering exceptional service and resolving complaints, driving positive outcomes and customer loyalty.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Customer Service
Market Basket
Rochester
09.2023 - Current
- Resolved customer complaints through effective solutions and support.
- Monitored daily operations to ensure compliance with service standards.
- Trained new customer service representatives on company policies and procedures.
- Facilitated interdepartmental communication to efficiently address customer issues.
- Maintained in-depth product knowledge to assist customers with inquiries.
- Provided timely, friendly, and knowledgeable service for customer inquiries and complaints.
- Built strong rapport with customers, managers, and team members to enhance collaboration.
- Demonstrated strong communication skills in addressing product and consumer complaints.
Customer Service Representative
Market Basket
Rochester
08.2022 - 09.2023
- Assisted customers with inquiries and product selections through effective communication techniques.
- Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
- Resolved customer complaints by providing knowledgeable and friendly service.
- Handled returns and exchanges while ensuring high customer satisfaction levels.
- Developed strong relationships with customers, encouraging repeat business through personalized support.
- Informed customers about billing procedures and assisted with payment options.
- Maintained composure in stressful situations, diffusing tense interactions to preserve customer relationships.
Grocery Stocker
Market Basket
Rochester
05.2021 - 08.2022
- Stocked shelves with groceries, ensuring product availability and accessibility.
- Organized products by category and expiration date, enhancing customer access and satisfaction.
- Monitored inventory levels for timely restocking of merchandise.
- Assisted customers in locating desired items and provided relevant information.
- Followed safety protocols to maintain a safe working environment.
- Moved heavy merchandise using pallet jacks and other necessary equipment.
- Maintained a clean work area to optimize efficiency during stocking tasks.
Part Time Cashier and Team Lead
Market Basket
Rochester
07.2019 - 05.2021
- Processed customer transactions in busy checkout lanes, ensuring high accuracy and customer satisfaction.
- Handled cash, credit, and digital payments while adhering to security protocols.
- Operated point-of-sale systems for seamless transaction processing in high-volume situations.
- Assisted customers with product inquiries, enhancing overall shopping experience and service quality.
- Collaborated with team members to effectively manage customer flow during peak hours.
- Resolved customer complaints promptly, fostering a positive shopping environment and customer loyalty.
- Maintained cleanliness and organization of checkout areas to enhance shopping experiences.
- Trained new team members on cash register operations and customer service best practices.
Education
High School Diploma -
St.Thomas Aquinas High School
Dover, NHSome College (No Degree) - Forensic Social Work/Business Management Programs
York County Community College
Wells,ME05-2026
Additional Classes While Serving As Selectman
Skills
- Professional telephone skills
- Product expertise
- Cash management
- Effective interpersonal communication
- High service standards
- Conflict management
Affiliations
- Town of Lebanon Budget Committee June 2021-June 2025
- Town of Lebanon Selectman June 2025-Present
- Right Attitude Dance Studio Free Dance Workshops
Timeline
Assistant Manager of Customer Service
Market Basket
09.2023 - Current
Customer Service Representative
Market Basket
08.2022 - 09.2023
Grocery Stocker
Market Basket
05.2021 - 08.2022
Part Time Cashier and Team Lead
Market Basket
07.2019 - 05.2021
High School Diploma -
St.Thomas Aquinas High School
Some College (No Degree) - Forensic Social Work/Business Management Programs
York County Community College
Additional Classes While Serving As Selectman