Theresa Henson

Experienced strategic leader with over 20 years of driving operational excellence, sales growth, and team effectiveness in global tech and SaaS organizations. Skilled at translating vision into scalable action, developing performance-enhancing programs, and facilitating transformation through clarity, alignment, and coaching. Recognized for improving engagement, fostering collaboration, and achieving positive business outcomes using data-driven strategy and a strengths-based approach. Proficient in cross-functional execution with extensive expertise in GTM strategy, sales operations, role design, and leadership development.

Recognized through ServiceNow’s NOW Stars Reward Program for spearheading a strategic team performance initiative supporting top Global Accounts—leading to increased engagement, stronger collaboration, and measurable business impact.

Introduced and operationalized a Strengths-based coaching program across cross-functional teams, empowering team members to apply their talents in collaborative projects—resulting in improved clarity, performance, and sense of belonging, as highlighted in multiple internal recognitions.

Played a key role in the successful launch of the Skills at Scale initiative, driving cross-functional alignment, optimizing communication workflows, and delivering actionable adoption insights—earning multiple “Win as a Team” awards for collaboration and leadership.