THERESA HOLLANDER
Nevada City,CA
Summary
Capable Server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high volume establishments.
Overview
14
14
years of professional experience
Work History
Bartender/Server
Deer Creek Bar and Grill
04.2025 - Current
- Engaged with customers to build rapport, providing personalized service that fostered repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Moonraker Brewery
01.2022 - 01.2023
- Achieved high levels of customer satisfaction by effectively greeting and serving patrons. Increased sales through strategic recommendations of beer options, including pints and kegs. Maintained a clean and organized service area, contributing to a positive dining experience. Enhanced customer loyalty by remembering names and preferences. Completed thorough closing tasks, ensuring a pristine environment and secure facility for future operations.
Bartender
McGees Annex
01.2018 - 01.2020
- Managed beverage service, ensuring the delivery of bottled and draft beer, and expertly crafted cocktails while maintaining a safe and clean environment for patrons. Led efforts in upselling premium spirits, optimizing revenue through strategic customer engagement. Oversaw inventory management, including ice restocking and beer keg replacement. Supervised the cleanliness of glassware, tools, and bar surfaces. Directed closing operations, ensuring efficient storage of glassware, proper disposal of recycling and trash, and organized restocking of beer coolers and garnishes. Coordinated the arrangement of barstools and tables, ensuring a tidy presentation. Executed end-of-day procedures, including register reconciliation, bank deposits, and securing premises.
Bartender
Ol’ Republic Roadhouse
01.2018 - 01.2019
- Oversaw service of 35 rotating craft draft beers and craft cocktails to a 14-person bar top while ensuring exceptional service for the entire restaurant. Maintained cleanliness of bar tops and efficiently bused dishes. Managed financial transactions and reconciled cash at end of shift. Executed thorough cleaning processes including breaking down wells, sweeping, mopping, and sanitizing taps. Led closing procedures to secure and alarm building effectively.
Bartender
The Observatory OC
01.2012 - 01.2018
- Assisted in setup of bar tools and supplies for high-volume music venue. Logged liquor inventory before and after shifts. Served cocktails and beers to patrons in a fast-paced environment. Collaborated with team of 9 to 12 to support events with up to 2000 attendees.
Education
High School Diploma - Floral Design
El Segundo High School
El Segundo, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Service-oriented mindset
Timeline
Bartender/Server
Deer Creek Bar and Grill
04.2025 - Current
Bartender
Moonraker Brewery
01.2022 - 01.2023
Bartender
McGees Annex
01.2018 - 01.2020
Bartender
Ol’ Republic Roadhouse
01.2018 - 01.2019
Bartender
The Observatory OC
01.2012 - 01.2018
High School Diploma - Floral Design
El Segundo High School