Theresa Huber
Flemington,New Jersey
Summary
Looking to pursue a challenging career in customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Sales Associate
Bath And Body Works, Limited Brands
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Chemist (Inorganics, Metals)
Water Works Laboratory
08.2014 - Current
- Digest soil and water samples using EPA methods
- Able to set up and maintain a Perkin Elmer OES Optima 4300 DV and a Thermo Scientific iCap 6500
- Familiar with Winlab32 for ICP and AA and also iTEVA iCap software
- Able to set up and maintain a Perkin Elmer AAnalyst 200
- Able to make proper serial dilutions to use for calibration standards
- Able to set up and maintain a Perkin Elmer FIMS 100 used for mercury analysis
- Ability to multitask effectively
Laboratory Analyst (Organics)
Water Works Laboratory
01.2012 - 08.2014
- Analyze extracted petroleum hydrocarbon samples using gas chromatography
- Create lab reports using the data
- Able to troubleshoot/ maintain a GC
Extractionist
Water Works Laboratory
09.2012 - 01.2012
- Performed extractions for soil extracted petroleum hydrocarbon samples using microwave extraction
Assistant Adoptions Coordinator (Volunteer)
German Shepherd Rescue Of New Jersey
06.2015 - 06.2020
- Assisted the Adoptions Coordinater with any of the operations needing help.
- Assisted in Vet, personal, and applicant phone interviews
- Performed in person home visits
- Assisted with meet and greets and adoptions
Adoptions Coordinator (Volunteer)
German Shepherd Rescue Of New Jersey
06.2020 - 10.2023
- Oversee and process applications for the rescue
- Coordinate with applicants and intake team on facilitating meet and greets
- Facilitated adoptions
President (Volunteer)
German Shepherd Rescue Of New Jersey
06.2021 - 10.2023
- Oversee, monitor, and direct all aspects of the rescue
- Assist with applications
- Plan and attend fundraising events
Education
Bachelor of Science - Forensic Science
University of New Haven
West Haven, CT05.2012
Skills
- Microsoft Word
- Gas Chromatography
- Pipetting/ Syringe use
- Microwave Extraction
- Serial Dilutions
- Atomic Absorption
- Inductively Coupled Plasma Spectrometry
- Instrument Calibration
- Records Management
- Calibration Skills
- Lab Equipment Calibration
- Lab Operations
- Sample Processing
- Report Generation
- Instrumental Analysis
- Lab Equipment Maintenance
- Microsoft Excel
- Chemical Handling
- Verbal and Written Communication Skills
Internship
Union County Prosecutor's Forensic Lab, Westfield, NJ, Intern, 160, 06/2010, 08/2010, Examined controlled dangerous substances such as marijuana and cocaine, Basic OSHA Training, Observed chemists as they worked on their case work, Worked on destruction cases by performing preliminary and confirmatory examinations and writing reports
Timeline
Sales Associate
Bath And Body Works, Limited Brands
06.2022 - Current
President (Volunteer)
German Shepherd Rescue Of New Jersey
06.2021 - 10.2023
Adoptions Coordinator (Volunteer)
German Shepherd Rescue Of New Jersey
06.2020 - 10.2023
Assistant Adoptions Coordinator (Volunteer)
German Shepherd Rescue Of New Jersey
06.2015 - 06.2020
Chemist (Inorganics, Metals)
Water Works Laboratory
08.2014 - Current
Extractionist
Water Works Laboratory
09.2012 - 01.2012
Laboratory Analyst (Organics)
Water Works Laboratory
01.2012 - 08.2014
Bachelor of Science - Forensic Science
University of New Haven
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