Theresa Hughes - Hewlett
Midlothian,VA
Summary
Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
22
22
years of professional experience
Work History
Retail Sales Associate Cashier
Burlington Coat Factory Department Store
11.2022 - Current
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Care Manager Partner (Memory Care)
Sunrise Assisted Senior Living
01.2020 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Customer Service Associate
Council For Professional Recognition
01.2016 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Program Finance Associate for A/R
Council For Professional Recognition
03.2001 - 01.2016
- Created and verified and processed 300 daily CDA applications
- Created and verified invoices.
- Resolved various escalated billing charges.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
Medical Assistant Extern
DC Immediate & Primary Care
06.2011 - 08.2011
- Collected histories, vitals and current complaints via patient interviews.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Prepared lab specimens for diagnostic evaluation.
Education
Nursing / Elementary
Long Island University
Brooklyn, NYCertified Medical Assistant - Medical Assisting
TESST College of Technology
Beltsville, MDEarly Childhood Education (CDA)
Renewal For Associates
Washington, DC Skills
- Security Practices
- Rewards Programs
- Operate Cash Register
- Building Customer Loyalty
Timeline
Retail Sales Associate Cashier
Burlington Coat Factory Department Store
11.2022 - Current
Care Manager Partner (Memory Care)
Sunrise Assisted Senior Living
01.2020 - 01.2022
Customer Service Associate
Council For Professional Recognition
01.2016 - 09.2019
Medical Assistant Extern
DC Immediate & Primary Care
06.2011 - 08.2011
Program Finance Associate for A/R
Council For Professional Recognition
03.2001 - 01.2016
Nursing / Elementary
Long Island University
Certified Medical Assistant - Medical Assisting
TESST College of Technology
Early Childhood Education (CDA)
Renewal For Associates
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