Open To Work
Theresa Hvasta
Administrative Supervisor
Mooresville,NC
Summary
Detail-oriented administrative specialist recognized for exceptional communication and leadership skills. Experienced in supervising staff and ensuring compliance, dedicated to fostering a collaborative environment that enhances operational effectiveness.
Overview
26
26
years of professional experience
3
3
Certification
Work History
Unit Processing Supervisor
Department of Health and Human Services
Concord, NC
05.2022 - Current
- Supervised daily processing operations to ensure compliance with health standards.
- Coordinated staff schedules to optimize workflow and coverage.
- Trained new team members on departmental procedures and safety protocols.
- Reviewed health record documentation for accuracy and completeness.
- Monitored staff performance to uphold established policies and procedures.
- Provided guidance to team members in resolving complex processing issues.
- Resolved conflicts between workers to maintain a positive work environment.
- Collaborated with management to develop operational optimization plans.
- Act as HR Liaison between employees and main HR in Raleigh.
- Assist the Director and Assistant Director to ensure the office is run efficiently.
Administrative Specialist
Department of Health and Human Services
Concord, North Carolina
07.2018 - 05.2025
- Streamlined daily administrative operations, ensuring timely and accurate task completion.
- Managed core administrative duties to uphold organizational effectiveness.
- Executed essential responsibilities efficiently, fostering seamless workflows.
- Edited and printed evaluation and treatment reports for distribution to physician offices.
- Provided front desk support by answering incoming calls and greeting visitors.
- Filed client charts and maintained organized records.
- Assisted Directors in meeting preparations by organizing information and arranging meeting areas.
- Traveled to satellite offices to deliver administrative support as needed.
Medical Receptionist/Insurance Verification Specialist
Carolinas HealthCare System NorthEast
Concord, NC
03.2008 - 05.2013
- Greeted patients and visitors with professionalism and warmth.
- Scheduled appointments through electronic health record systems.
- Coordinated therapist schedules to optimize patient care.
- Collected co-pays and payments efficiently.
- Verified patient information and insurance details accurately.
- Managed incoming calls, directing inquiries to appropriate staff.
- Assisted medical staff with administrative tasks and documentation.
- Ensured compliance with HIPAA regulations throughout the office.
- In charge of training new front desk personnel.
- Managed incoming calls and directed inquiries to appropriate staff.
Owner/Operator/Front of House Manager
Union Street Bistro
Concord, NC
11.1999 - 06.2005
- Resolved customer inquiries and complaints to enhance service quality.
- Maintained strong relationships with clients through superior service delivery.
- Managed daily business operations, including staff hiring and training.
- Assisted in restaurant design and equipment purchasing decisions.
- Executed payroll and tax accounting functions accurately.
- Ensured compliance with local, state, and federal regulations consistently.
- Provided direction to employees to foster a productive work environment.
Education
Associate of Arts - Hospitality And Tourism Management
Wilma Boyd School
Pittsburgh, PA02-1989
Skills
- Office management and administration
- Records and compliance management
- Customer relationship management
- Effective communication skills
- Team leadership and collaboration
- Problem solving and decision making
- Project coordination and planning
- Staff supervision and training
- Process improvement strategies
- Performance evaluations and HR support
- Scheduling and travel coordination
- Event planning and coordination
- Microsoft Office Suite proficiency
- Organizational skills and multitasking
- Employee onboarding and coaching
Affiliations
- Writing
- Avid reader
- Hiking
- Horse riding
- Traveling
- Live music
- Plays
- Volunteer Work
Languages
English
Professional
Spanish
Elementary
Accomplishments
- Promoted to the leadership team for my outstanding performance.
Certification
- Certified in Medical Terminology
- HIPPA Certified
- FEMA Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Software
Word
Excel
Outlook
Interests
Writing
Reading
Horse riding
Hiking
Timeline
Unit Processing Supervisor
Department of Health and Human Services
05.2022 - Current
Administrative Specialist
Department of Health and Human Services
07.2018 - 05.2025
Medical Receptionist/Insurance Verification Specialist
Carolinas HealthCare System NorthEast
03.2008 - 05.2013
Owner/Operator/Front of House Manager
Union Street Bistro
11.1999 - 06.2005
Associate of Arts - Hospitality And Tourism Management
Wilma Boyd School