Theresa Iannotti-Kovacs

St. Cloud,FL

Summary

Healthcare operations professional with 17+ years of experience in high-volume provider scheduling, patient access, and workflow coordination. Proven ability to manage complex multi-provider schedules across in-person and virtual care settings while improving efficiency and patient flow. Brings over 10 years of remote work experience with strong skills in independent scheduling management, communication, and operational support. Known for accuracy, responsiveness, and maintaining smooth daily scheduling operations in fast-paced environments.

Overview

years of professional experience

Work History

Patient Concierge / Clinical Scheduler (Remote)

Sol Aesthetics and Wellness

Tampa, FL (Remote)

05.2023 - 10.2025

Coordinated complex scheduling for in-person and virtual appointments across multiple providers
Supported operations for 800+ patients, including onboarding, documentation, and follow-ups
Optimized provider schedules to improve efficiency, availability, and patient access
Managed high-volume appointment confirmations, cancellations, and rescheduling while maintaining schedule accuracy
Served as primary point of contact for scheduling coordination, patient communication, and follow-up
Supported patient intake and documentation to ensure complete pre-visit requirements
Maintained clear communication between patients and providers to align scheduling needs and expectations
Supported daily operational workflows to ensure smooth coordination between scheduling and clinical services
Handled sensitive patient information with strict confidentiality and professionalism

Patient Care Coordinator Supervisor /Front Office Supervisor

Wellmed Medical Group and Southwest Orlando Family Medicine

Orlando, FL -Remote

08.2006 - 04.2023

Managed scheduling operations for 13+ clinicians with daily patient volumes of up to 30 per provider
Oversaw real-time schedule monitoring and adjustments to improve efficiency, maintain access, and reduce gaps
Managed patient waitlists and proactively backfilled open appointments to maximize provider utilization
Verified insurance coverage, authorizations, and patient benefits prior to scheduling to ensure accuracy and compliance
Coordinated weekly procedure schedules for 5 visiting specialists across multiple service lines
Handled high-volume scheduling, cancellations, and rescheduling in a fast-paced remote environment
Served as escalation point for complex scheduling, patient access, and insurance-related issues
Provided oversight and support to scheduling workflows to ensure accuracy, consistency, and operational efficiency

Education

No Degree - Coursework in Healthcare Administration

Southern New Hampshire University

New Hampshire

Certified Functional Nutrition Counselor - Functional Nutrition

Functional Nutrition Alliance

Arizona

01-2024

Skills

Efficient scheduling management
Remote work proficiency
Collaborative care coordination
Telehealth appointment management
Patient Access Coordination

Waitlist Management & Fill
Insurance Verification & Authorizations
Efficient workflow organization
Effective team leadership
Experience with multiple EHR platforms

Timeline