
Dynamic professional with extensive experience at Soaring Eagle Casino, excelling in customer service and guest relations. Proven ability to enhance guest experiences through effective communication and relationship building. Skilled in multitasking and detail-oriented tasks, ensuring seamless operations and high satisfaction rates. Committed to fostering a welcoming environment for all guests.
Seated guest to the appropriate seats, learned quickly how to handle and descaled un happy guest.
Running numbers for ins and outs for Soaring Eagle.
Auditing jackpots
Auditing cashiers paperwork
Auditing food and beverage receipts
Running tax numbers for Michigan Sate and Federal taxes.
Also helping guest with W2G paperwork.
Reprinting lost W2G paperwork
Greeting new guest, answering questions for players club cards.
Working the slot tournaments.
Helping guest understand their new benefits with the different tiers that soaring eagle offers.
Helping guest buy their tickets to upcoming showing at soaring eagle.
Working at the outside summer concerts.
Setting up and taking inventory for summer concerts.
Cleaned standard rooms
Learned how to clean quickly and efficiently. Also learned how to work efficiently with a team. Greeting new guest as coming in and out of the hotel rooms.
Saginaw Chippewa Tribal member.
A mother of 3