Theresa Keene
Heath,OH
Summary
Accomplished Customer Service Representative and Teller with a proven track record at Retail Therapy and TrueCore, adept in problem resolution and critical thinking. Excelled in enhancing customer loyalty through exceptional service and accurate transaction processing. Skilled in balancing financials and managing high-stress situations, contributing to significant improvements in customer satisfaction and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Retail Therapy
2023.03 - 2024.04
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teller
TrueCore
2019.02 - 2021.07
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Director of Dietary
LPN Healthcaew
1985.05 - 2011.09
- Enhanced the overall dining experience for patients by creating visually appealing, nutritious, and delicious meals.
- Implemented cost-control measures by monitoring expenses, analyzing financial reports, and making strategic adjustments as needed to stay within budget constraints.
- Participated in interdisciplinary team meetings to provide input on patient care plans from a nutrition services perspective, helping ensure the best possible outcomes for each person under our care umbrella.
- Ensured timely delivery of meals to patients through effective coordination between kitchen and nursing staff during all meal service periods.
- Managed food inventory, ensuring optimal freshness and minimizing waste through careful planning and ordering practices.
- Assisted in the recruitment, hiring, orientation, supervision, evaluation of dietary staff members to maintain a high-performance team focused on delivering exceptional service excellence standards throughout all aspects of their job responsibilities.
Education
Associate of Science - Nutrition
Columbus State Community College
Columbus, OH06.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
Timeline
Customer Service Representative
Retail Therapy
2023.03 - 2024.04
Teller
TrueCore
2019.02 - 2021.07
Director of Dietary
LPN Healthcaew
1985.05 - 2011.09
Associate of Science - Nutrition
Columbus State Community College
Similar Profiles
Harper BellHarper Bell
Sales Associate at LJ's Retail TherapySales Associate at LJ's Retail Therapy
Jobelene TijamJobelene Tijam
Owner/Operator at The Fashion Cafe By #Retail TherapyOwner/Operator at The Fashion Cafe By #Retail Therapy
Shreyas KadloorShreyas Kadloor
Vendor Manager at Appario Retail Pvt Ltd (Amazon Retail)Vendor Manager at Appario Retail Pvt Ltd (Amazon Retail)