Theresa Kidwell
Hooks
Summary
Customer-focused financial services professional with over 2 years of hands-on experience processing cash and check transactions, handling confidential financial information, and supporting member needs in a regulated environment. Known for professionalism, accuracy, strong communication, and the ability to learn new systems quickly. Well aligned with RRCU’s values of teamwork, excellence, authenticity, and innovation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Freelance Designer
Self-Employed
Knoxville, TN
05.2004 - Current
- Managed client accounts, payments, invoices, and records with a high level of accuracy and organization.
- Built long-term client relationships through professional communication and dependable service.
- Balanced multiple priorities while meeting deadlines in a fast-paced environment.
Patient Account Representative II
Covenant Health
Knoxville, TN
08.2022 - 12.2024
- Processed and balanced daily cash and check deposits for multiple affiliated hospitals in accordance with established procedures.
- Maintained responsibility for the security of negotiables and sensitive financial documents and confidential records.
- Reviewed, sorted, and distributed financial correspondence accurately and on schedule.
- Identified discrepancies and worked with departments to resolve account issues efficiently.
- Assisted in the implementation of a digital mail and document system, training staff and troubleshooting issues.
- Demonstrated strong awareness of privacy, fraud prevention, and compliance standards.
Communications Specialist
Two Rivers Church
Lenoir City, TN
08.2015 - 09.2021
- Served as a primary point of contact for staff and vendors, providing clear and courteous communication.
- Assisted with collecting, counting, and documenting weekly offerings, ensuring accuracy and accountability.
- Coordinated multiple projects simultaneously while meeting deadlines and quality standards.
- Trained and supported an intern, setting an example of professionalism and reliability.
- Developed and implemented targeted communication strategies to enhance community engagement.
Education
Bachelor of Science - Interior Design
University of Tennessee
Knoxville, TN05-2014
Associate of Science -
Pellissippi State Community College
Knoxville, TN05-2006
Skills
- Member Service & Relationship Building
- Cash & Check Handling
- Attention to Detail
- Professional Communication
- Fraud Awareness
- Team Collaboration
- Time Management
- Computer Literate
- Data Entry & Digital Document Management
Certification
Willing to obtain Notary Certification.
Timeline
Patient Account Representative II
Covenant Health
08.2022 - 12.2024
Communications Specialist
Two Rivers Church
08.2015 - 09.2021
Freelance Designer
Self-Employed
05.2004 - Current
Bachelor of Science - Interior Design
University of Tennessee
Associate of Science -
Pellissippi State Community College