Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa McFarland

Anniston,AL

Summary

Professional with extensive experience in customer service and payment processing, adept at resolving customer inquiries and complaints efficiently. Demonstrated ability to manage cash handling and utilize Elliott software for order processing, contributing to streamlined operations. Established strong vendor relationships through effective communication regarding orders and shipments, ensuring timely delivery of services. Proven organizational skills through the coordination of team meetings focused on performance objectives and employee training.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

5
5
years of professional experience

Work History

Front Desk Clerk

Talladega Marksmanship Park
Talladega, Alabama
04.2024 - Current
  • Responded promptly to emails sent by customers seeking assistance with their stay.
  • Provided directions to nearby restaurants or other establishments as requested by guests.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Dealing with Customers daily
  • Handling with Rifle Purchases
  • Computer skills and running Elliott software

Produce Manager

Fresh Value
Gadsden AL, AL
11.2022 - 05.2024
  • Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
  • Built relationships with vendors through frequent communication regarding orders and shipments.
  • Organized weekly meetings with team members to discuss goals and objectives related to job performance.
  • Made Schedules
  • Managing Employees
  • Processing Orders

Assistant Store Manager

Piggly Wiggly Grocery Store
Childersburg, Alabama
01.2023 - 03.2024
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Trained new employees on store policies, procedures and customer service standards.

Front End Developer

Chick-fil-A
Trussville, Alabama
09.2020 - 05.2021

Education

High School Diploma -

Homeschooled
Ashville, AL
05-2019

Skills

  • Customer service
  • Payment processing
  • Elliott software
  • Conflict resolution
  • Vendor communication
  • Employee training
  • Attention to detail
  • Organizational skills
  • Cash handling
  • Problem-solving skills
  • Marketing
  • Housekeeping
  • Office management
  • Credit and cash payments
  • Front office support

Timeline

Front Desk Clerk

Talladega Marksmanship Park
04.2024 - Current

Assistant Store Manager

Piggly Wiggly Grocery Store
01.2023 - 03.2024

Produce Manager

Fresh Value
11.2022 - 05.2024

Front End Developer

Chick-fil-A
09.2020 - 05.2021

High School Diploma -

Homeschooled
Theresa McFarland