Summary
Overview
Work History
Skills
Timeline
StoreManager

Theresa Levins

Mauk

Summary

Dynamic leader with a proven track record at Dollar General, enhancing team performance and customer satisfaction through expert training and mentoring. Skilled in store operations and outstanding communication, I successfully fostered a collaborative environment, significantly reducing staff turnover. Achieved a balance between meticulous organizational skills and a friendly, positive approach to customer relations.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

19
19
years of professional experience

Work History

Store Manager

Dollar General Market
06.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Bakery Clerk

Publix
08.2016 - 02.2018
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.
  • Adapted quickly to new bakery recipes and presentation styles, keeping product offering fresh and exciting.
  • Ensured freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.
  • Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
  • Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
  • Reduced energy consumption by optimizing use of ovens and refrigeration units during off-peak hours.
  • Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
  • Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
  • Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
  • Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Team Leader

Acosta Sales & Marketing
02.2006 - 10.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Set and maintained planograms.
  • Make sure all price point tags are placed.

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills

    • Team leadership and coaching

  • Customer service

Timeline

Store Manager

Dollar General Market
06.2019 - Current

Bakery Clerk

Publix
08.2016 - 02.2018

Team Leader

Acosta Sales & Marketing
02.2006 - 10.2016

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Theresa Levins