Theresa Loewen
West Fargo,ND
Summary
Seeking a professional position that will utilize my organizational and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Customer Service Representative/Dispatcher
Robert Gibb and Sons
Fargo , North Dakota
02.2023 - 08.2024
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
LINCARE
Fargo, ND
02.2015 - 02.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Dispatcher
Multiband/Direct TV
Fargo, North Dakota
01.2006 - 12.2014
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Participated in team meetings discussing changes in procedures or processes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Provided timely updates to customers regarding their orders or requests.
- Created daily reports detailing response times, call volumes, and other pertinent information.
Preschool Teacher
Clay-Wilkin Headstart
Moorhead, Minnesota
08.2003 - 11.2005
- Attended professional development workshops to stay current on best practices for early childhood education.
- Attended professional development workshops to stay current on educational trends.
- Encouraged critical thinking skills through problem solving activities.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Education
Associate of Arts - Early Childhood Education
Mayville State University
1990
Skills
- Microsoft Office
- Results-oriented
- Quick learner
- Client-focused
- Computer proficient
- File/records maintenance
Timeline
Customer Service Representative/Dispatcher
Robert Gibb and Sons
02.2023 - 08.2024
Customer Service Representative
LINCARE
02.2015 - 02.2023
Dispatcher
Multiband/Direct TV
01.2006 - 12.2014
Preschool Teacher
Clay-Wilkin Headstart
08.2003 - 11.2005
Associate of Arts - Early Childhood Education
Mayville State University