Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Loewen

West Fargo,ND

Summary

Seeking a professional position that will utilize my organizational and interpersonal skills.

Overview

21
21
years of professional experience

Work History

Customer Service Representative/Dispatcher

Robert Gibb and Sons
Fargo , North Dakota
02.2023 - 08.2024
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

LINCARE
Fargo, ND
02.2015 - 02.2023
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Dispatcher

Multiband/Direct TV
Fargo, North Dakota
01.2006 - 12.2014
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Participated in team meetings discussing changes in procedures or processes.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Provided timely updates to customers regarding their orders or requests.
  • Created daily reports detailing response times, call volumes, and other pertinent information.

Preschool Teacher

Clay-Wilkin Headstart
Moorhead, Minnesota
08.2003 - 11.2005
  • Attended professional development workshops to stay current on best practices for early childhood education.
  • Attended professional development workshops to stay current on educational trends.
  • Encouraged critical thinking skills through problem solving activities.
  • Collaborated with fellow teachers on various projects related to curriculum design and implementation.
  • Participated in parent-teacher conferences to discuss academic progress of each child.
  • Incorporated music, art, games, books, blocks, puzzles into daily instruction.
  • Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
  • Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
  • Established positive relationships with parents and guardians by regularly communicating student progress.

Education

Associate of Arts - Early Childhood Education

Mayville State University
1990

Skills

  • Microsoft Office  
  • Results-oriented
  • Quick learner

   
  • Client-focused
  • Computer proficient
  • File/records maintenance

Timeline

Customer Service Representative/Dispatcher

Robert Gibb and Sons
02.2023 - 08.2024

Customer Service Representative

LINCARE
02.2015 - 02.2023

Dispatcher

Multiband/Direct TV
01.2006 - 12.2014

Preschool Teacher

Clay-Wilkin Headstart
08.2003 - 11.2005

Associate of Arts - Early Childhood Education

Mayville State University

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Theresa Loewen