Rafael Torres
Nogales,AZ
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Dispatcher
California Recycling
Nogales, AZ
01.2022 - 09.2025
- Answered inbound telephone calls.
- Generated bill of lading, purchase orders and sales receipts.
- Coordinated with customers payments and billing inquiries.
- Assisting with shipping, receiving, and inventory control processes.
- Prepared all paperwork and systems related functions for sales and transportation needs.
- Handled and resolved various deliveries and pick-up issues, professionally and effectively.
- Building relationships with new customers.
- Planned, coordinated, and tracked daily route assignments to drivers, efficiently.
- Cold calling seeking new customers.
- Documented and communicated work-related information to appropriate personal.
- Maintained accounts by giving excellent customer service.
- Worked remotely assisting customers via phone, fax and email.
- Calmed upset/angry customers helping them resolve problems and rebuild client trust to prevent loss ofkey accounts.
Education
High school diploma - undefined
Nogales High School
Skills
- Customer Service
- Dispatching
- Computer Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Record Keeping
- Logistics
- Data Entry
- Scheduling
- Faxing, Scanning
- Sales
- Bilingual
- Computer Literacy
- Organizational Skills
- Account Management
- Shipping & Receiving
- Multitasking
- Problem Solving
- Adobe Acrobat
- Excellent Communication
- Quick Learner
- Expectational Interpersonal Skills
Timeline
Customer Service Representative/Dispatcher
California Recycling
01.2022 - 09.2025
High school diploma - undefined
Nogales High School