Theresa Mai
Edmonds,WA
Summary
For this position, I'm willing to work, learn, and meet the requirements for it. I want to guarantee the satisfaction with my work for everyone. I understand that this job may require a lot; however, my past opportunities has helped and gave me the experiences that can contribute to this position. I promise to put all my efforts into this job and will always do my best.
Overview
7
7
years of professional experience
Work History
Student Assistant
University Of Washington, Seattle
Seattle , WA
02.2023 - 06.2024
- Assisted administrative personnel and professors in providing photocopies and filings.
- Followed school schedules and policies to promote safety and learning.
- Worked with management and instructors to establish core skills related to job and industry.
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Reconciled or entered report discrepancies found in financial records.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Facilitated communication between faculty members and students through email correspondence or telephone calls.
Front Desk Receptionist
Sunrise Dental of Seatac
Seattle , WA
11.2021 - 03.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted visitors to provide information and direct to appropriate personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Maintained office equipment, scheduling service to repair issues.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Entered insurance, demographics and health history into patient database.
Medical Receptionist
City South Dermatology
Kent , WA
02.2021 - 09.2021
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered patient information into system, including insurance, demographics and health history.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
Volunteer
MultiCare Auburn Medical Center
Auburn , WA
04.2017 - 07.2018
- Volunteered in PCU and Short-stay Observation providing medical support to local men, women and children of all ages.
- Built strong and trusting rapport with patients and loved ones.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Restocked supplies and cleaned equipment between patients.
- Supported nursing staff in day-to-day operations.
- Offered information, support and comfort to patient families.
- Used wheelchairs to transport patients around facility and to and from vehicles.
Education
Bachelor of Arts - Food System, Nutrition, and Health
University of Washington
Seattle, WA06.2024
Associate of Arts -
Highline College
12.2021
High School Diploma -
Auburn Senior High School
06.2019
Skills
- Front desk operations
- Conflict resolution
- Reliable and trustworthy
- customer service-focused
- hospitality background
- focused and detail-oriented
- HIPAA guidelines
- Decision-making
- Leadership
- Active listening
- Collaboration
- Customer assistance
- Teamwork
- Work ethic
- Training & Development
- Sales expertise
References
Dr. Richard Lin- Former Employer at City South Dermatology
Phone Number: (617)-412-1987
Email Address: lin.richard@gmail.com
Melinda Chan- Former Coworker at City South Dermatology
Phone number: (253)227-9509
Dr. Sandeep Singh-Former Employer at Sunrise Dental of Seatac
Phone Number: (201)-562-5545
Dr. Mukta Singh-Former Employer at Sunrise Dental of Seatac
Phone number: (201)918-0745
Cindy Phan-Budget Manager at UW Civil & Environmental Engineering
Phone Number: 206-685-6645
Email Address: cmphan@uw.edu
Jessica Ramil-Budget Fiscal Analyst at at UW Civil & Environmental Engineering
Phone Number: 206-685-2312
Email Address: ramilj@uw.edu
Timeline
Student Assistant
University Of Washington, Seattle
02.2023 - 06.2024
Front Desk Receptionist
Sunrise Dental of Seatac
11.2021 - 03.2023
Medical Receptionist
City South Dermatology
02.2021 - 09.2021
Volunteer
MultiCare Auburn Medical Center
04.2017 - 07.2018
Bachelor of Arts - Food System, Nutrition, and Health
University of Washington
Associate of Arts -
Highline College
High School Diploma -
Auburn Senior High School
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