Theresa Markusic
Simpsonville,SC
Summary
Detail-oriented professional with expertise in patient communication, appointment scheduling, and HIPAA compliance. Proven ability to enhance office efficiency and support team collaboration, leading to improved service delivery.
Overview
16
16
years of professional experience
Work History
Regional Business Coordinator
North American Partners in Anesthesia
Melville, NY
12.2019 - 08.2025
- Managed daily office operations including scheduling, phones, and client support
- Handled high-volume calls with professionalism
- Assisted with billing processes and documentation
- Verified information and resolved discrepancies
- Streamlined onboarding processes for new hire staff
- Coordinated scheduling and logistics for anesthesia services across multiple facilities.
- Coordinated training programs for new employees
- Maintained accurate records and updated files in compliance with confidentiality standards and HIPPA compliance
Surgical Services Coordinator
Exeter Hospital
Exeter, NH
01.2012 - 12.2019
- Managed communication between departments to ensure accurate information flow and improve collaboration.
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Collaborated with clinicians and administrative staff to support smooth daily operations of Operating Room Daily Scheduling board
Resident Coordinator
Bellamy Fields Assisted Living
Dover, NH
05.2009 - 01.2012
- Coordinated resident care plans to enhance quality of life and wellbeing.
- Implemented programs promoting social engagement among residents, fostering community connections.
- Oversaw daily operations to ensure compliance with health regulations and safety standards.
- Facilitated communication between families and care teams to resolve concerns effectively.
- Organized safety drills and provided resources on emergency preparedness, prioritizing the well-being of all residents in the community.
- Spearheaded the implementation family support group for Alzheimer residents.
- Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
- Facilitated conflict resolution among neighbors when necessary, promoting harmonious living conditions within the complex.
- Provided exceptional customer service by promptly addressing inquiries from both prospective and current residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Solved grievances and complaints by collaborating with residents.
- Provided crisis management and intervention during emergency situations.
- Coordinated activities and events to create safe, positive and inclusive environment.
Education
Associate of Applied Science - Business Management
Kean College of NJ
Union, NJHigh School Diploma -
Hillside High School
Hillside, NJ06-1985
Associate of Applied Science - Psychology
College of St. Elizabeth
Morristown, NJAssociate of Arts - American Sign Language
Union County College
Cranford, NJSkills
- Patient & Client Communication
- Appointment Scheduling & Calendar Management
- Medical Records Filing & Data Entry
- Insurance Verification & Billing Support
- HIPAA Compliance & Confidentiality
- Multi-line Phone Systems
- Office Organization & Cleanliness
- Fast Learner & Detail-Oriented
- Time Management & Punctuality
- Various Microsoft applications (Excel, Word, Zoom, Teams, etc)
Timeline
Regional Business Coordinator
North American Partners in Anesthesia
12.2019 - 08.2025
Surgical Services Coordinator
Exeter Hospital
01.2012 - 12.2019
Resident Coordinator
Bellamy Fields Assisted Living
05.2009 - 01.2012
Associate of Applied Science - Business Management
Kean College of NJ
High School Diploma -
Hillside High School
Associate of Applied Science - Psychology
College of St. Elizabeth
Associate of Arts - American Sign Language
Union County College