THERESA M. BUTIRONI

Detail-oriented and highly organized Office Administrator with 20+ years of experience in administrative support, managerial and customer service across diverse industries. Skilled at coordinating office operations, maintaining
accurate records and fostering a positive, efficient work environment. Proven ability to manage multiple priorities while ensuring compliance, communication and confidentiality. Known for fostering collaborative environments and delivering exceptional customer experiences.

• Administrative Assistant Program - Berkeley College, White Plains, NY
• Certified Holistic Health Coach - The Institute for Integrative Nutrition, New York, NY
• Certified with the American Association of Drugless Practitioner, Galveston, TX
• Certificate of Professional Mixologist - National Bartenders School, White Plains, NY

• Administrative Support: Collaborated with HR department to onboard new employees, including preparing paperwork and conducting orientation sessions Handled confidential information with utmost discretion and ensured compliance with data protection policies Partnered as Site Safety Leader ensuring compliance with safety regulations, assigning safety training, writing up incidents, and promoting a strong safety culture among all workers. Ensuring adherence to company policies and procedures. Provided administrative assistance/support to other team members. Oversaw mail distribution within the office; prepared outgoing mail/packages for shipment via FedEx and UPS utilizing their computerized systems. Worked on special projects and maintained personal and confidential information on clients. Oversaw mail distribution within the office; prepared outgoing mail/packages for shipment Managed office equipment maintenance contracts/issues to ensure smooth operations at all times. Assisted with event planning/coordination (e.g., holiday parties, fundraisers) Tracked inventory of office supplies and ordered new materials as needed Responsible for opening and closing retail and restaurant establishments.
• Customer Service: Created quotes, ordered materials for customers as well as resolved billing inquiries. Interacted extensively & promptly to customer inquiries/complaints via email/phone call in professional manner. Answered heavy phone volume of telephone calls through a multiple line switchboard and routed them to the proper departments. Responsible for greeting clients, directing them to their destination and answering their requests. Took orders, served customers, staged service areas, bartended and handled the cash register in restaurant environment Communicated extensively with patients at Somers Manor Nursing Home, assuring satisfaction with the food service.
• Financial Management/Data Entry: Supported the finance department in processing invoices, receiving purchase order, received/applied payments on customer account and applying adjustments. Managed locations AP Exceptions Report by identifying problems/errors and then gathered information and understanding the root cause allowing to implementing a solution that resolved the problem. Prepared and made cash deposits at banking establishment. Managed data for Prodesign through a computerized database; formatted and designed flyers and postcards, edited newsletters and tutorials Maintained Accounts Payable records for Jackson, Lewis, Schnitzler and Krupman, attorneys Maintained records of patient’s medical information, dietary limits and restrictions at Somers Manor Nursing Home.