THERESA MCDONOUGH-DEVINE
Yonkers,USA
Summary
Operations and People Leader with over 15 years of experience in higher education. Specialized in driving organizational efficiency through strategic procurement, budget oversight, and team mentorship. Upcoming BS in Organizational Leadership with a focus on building collaborative, high-performing workplace cultures.
Overview
29
29
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER, ITS
Manhattan University
Riverdale, NY
07.2022 - 01.2026
- Proficient in Banner and Unimarket while leading change and transformation across business areas to deliver benefits and align company resources.
- Increased profits by assessing effectiveness of Capital budget and ITS based projects, including the Faculty laptop initiative.
- Procurement campus wide for all technology and licensing. Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
OFFICE MANAGER, ITS
Manhattan University
06.2014 - 06.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
ADMINISTRATIVE ASSISTANT
ITS Manhattan University
09.2012 - 07.2014
MARKETING ASSOCIATE
Royal Properties
Bronxville, NY
03.2010 - 09.2010
- Developed marketing strategies and resolved problems to drive sales.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Coordinated art and graphics creation for effective merchandising.
- Marketing Associate for a growing Commercial Real Estate office.
- Edited website content and database to keep information correct and up-to-date.
- Authored crisp and interesting marketing copy to engage target consumers and drive sales.
SENIOR ASSOCIATE
CBSI
Mamaroneck, NY
10.2001 - 11.2003
- Cardholder brokerage firm – tracked all cardholder bins for credit card insurances. While also proofreading and editing all insurance discloses.
- Ran reports with Access for President of Company on all usages. Managed two employees in the Operations Dept and coordinated their work and direction.
SPECIAL EVENTS COORDINATOR
Pace University
Briarcliff, NY
10.2000 - 11.2001
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
- Developed junior team members and cultivated collaborative culture.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations for commencements.
OPERATOR
Pace University
Pleasantville, NY
01.1997 - 01.2001
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Directed all College wide incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Operated switchboard and routed incoming calls to appropriate departments.
- Operated digital paging system to notify recipients of incoming calls.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Monitored automated systems for placing collect calls and intervened for callers needing assistance.
Education
Bachelor of Science - Organizational Leadership
Manhattan University
Riverdale, NY11-2026
Skills
- Adobe Suite
- Banner
- Budget Management
- Concur
- Data Communications
- Financial Statement Review
- Focus
- Google Suite
- Human Resources Oversight
- Mentorship
- MS Office
- Non-Profit Communications
- Payment Collection
- Problem Anticipation
- Project Management
- Raiser’s Edge
- Resolution
- Slate
- Social Media Platforms
- Training
- Unimarket
- Team leadership
- Operations management
- Problem-solving
Accomplishments
- Created Microsoft Excel and Google Forms to develop inventory tracking
- Collaborated with Web Collaboration in the development of Glance MC app campus-wide video and publication
- Google suite Proficiency: - Attended Google Cloud 2018 conference in San Francisco, CA
- Women in IT conferences 2107-2024
- Member of the LPGA amateur division
Certification
- 2022 Google Cloud Training
- 2018 Google Cloud Summit
- 2019 AWS Cloud Training
- COVID COMPLIANCE TRAINING Everfi training
- CONTACT TRACING John Hopkins University
- Women in IT Conferences
- University's Nercomp Representative
Timeline
OPERATIONS MANAGER, ITS
Manhattan University
07.2022 - 01.2026
OFFICE MANAGER, ITS
Manhattan University
06.2014 - 06.2022
ADMINISTRATIVE ASSISTANT
ITS Manhattan University
09.2012 - 07.2014
MARKETING ASSOCIATE
Royal Properties
03.2010 - 09.2010
SENIOR ASSOCIATE
CBSI
10.2001 - 11.2003
SPECIAL EVENTS COORDINATOR
Pace University
10.2000 - 11.2001
OPERATOR
Pace University
01.1997 - 01.2001
Bachelor of Science - Organizational Leadership
Manhattan University