Theresa Mendoza
Fresno,CA
Summary
Seeking a position to leverage skills and contribute to the growth of an esteemed organization. Committed to making a meaningful impact, eager to apply expertise in a dynamic and collaborative work environment. Strong desire for professional development, excited to join a company that values innovation and offers opportunities for continuous learning and advancement.
Overview
21
21
years of professional experience
Work History
Customer Experience Manager-CXM
The Home Depot
02.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Established performance and service goals and held associates accountable for individual performance.
Treatment Coordinator
Affinity Dental - Fresno
01.2013 - 02.2015
- Dentrix software
- Financing treatment with third party companies
- PPO/HMO experience
- Collecting treatment and presenting treatment to patients
RDA
Ted Nakata DDS
05.2010 - 01.2013
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Laid out dental instruments and equipment before procedures.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Assisting in dental implant surgeries
RDA
CMC Prison
11.2009 - 05.2010
- All chair side duties
- Sterilization
- Four handed dentistry
- Digital X-rays
RDA
Dr. Henry Chan DDS
06.2006 - 11.2009
- All chair side duties
- Sterilization
- Answered phones
- Scheduled appointments
- Billing insurance/PPO/Medi-Cal
- Dexis software
Cashier Manager
Chervron
02.2004 - 05.2007
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Wrote work schedules
Education
Associate of Science - Dental Assisting
San Joaquin Valley College
Fresno, CA05.2006
Skills
- Patient Relations
- Patient Care Coordination
- Payment Collection
- Insurance Verification
- Four handed dentistry
- Charting
Timeline
Customer Experience Manager-CXM
The Home Depot
02.2023 - Current
Treatment Coordinator
Affinity Dental - Fresno
01.2013 - 02.2015
RDA
Ted Nakata DDS
05.2010 - 01.2013
RDA
CMC Prison
11.2009 - 05.2010
RDA
Dr. Henry Chan DDS
06.2006 - 11.2009
Cashier Manager
Chervron
02.2004 - 05.2007
Associate of Science - Dental Assisting
San Joaquin Valley College
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