Theresa Metzger
Langhorne,PA
Summary
Seasoned professional with 25 years of experience in customer-facing roles. Demonstrated expertise in scheduling, coordinating systems, and maintaining direct customer service interfaces, particularly in healthcare and logistics sectors. Seeking to leverage these skills in a Customer Service Representative position.
Professional mobile healthcare provider with strong commitment to delivering high-quality patient care. Skilled in venipuncture, specimen collection, and maintaining accurate patient records. Strong team player known for adaptability and achieving results in dynamic environments. Adept at building trust with patients and ensuring compliance with healthcare regulations.
Medical professional with extensive experience in phlebotomy, specializing in mobile services. Known for precision and accuracy in specimen collection and handling, with focus on patient care and safety. Strong collaborator who adapts to dynamic healthcare environments, ensuring reliable and consistent results.
Overview
28
28
years of professional experience
Work History
Mobile Phlebotomist / Technician Manager
Professional Technicians Inc
09.2013 - Current
- Coordinates technician schedules to ensure timely patient services.
- Manages patient data through comprehensive report generation, ensuring all necessary procedures are completed.
- Liaises with physicians' offices for patient follow-ups and new order acquisitions.
- Streamlines workflow by strategically ordering and maintaining essential supplies for technician use, while also adhering to stringent infection-control and safety procedures.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including elderly patients, and those with challenging veins.
- Organized daily work based on collection priority.
- Stocked phlebotomy carrier with appropriate supplies.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
Systems Coordinator
BDP Transport
04.2002 - 02.2012
- Provided comprehensive system support, successfully rectifying computer errors and enhancing the accuracy of business operations.
- Managed internal sell rates meticulously, facilitating updates, adjustments, and quotes to prospective clients, significantly contributing to the company's financial efficiency.
- Collaborated effectively with various departments, that included resolving agent issues, assisting with accounting adjustments, and delivering profit reports to the management team, thereby streamlining interdepartmental communication and productivity.
International Logistics Coordinator
BDP International Inc
01.1997 - 04.2002
- Skillfully coordinated the processing of both hazardous and non-hazardous ocean export cargo, ensuring safe and efficient transport from domestic origins to international destinations.
- Successfully prepared and dispatched critical export documentation, demonstrating keen attention to detail and compliance with international shipping regulations.
- Leveraged Electronic Data Interface (EDI) technology to streamline operations, while maintaining a high level of customer service for prominent Fortune 500 clients.
Education
Phlebotomist Certification - Phlebotomy
Bucks County Community College
Bristol, PA01.2013
Skills
- Skilled Multi-Tasker
- Excellent Time Management Skills
- Customer-Focused
- Exceptional Telephone Etiquette
- Professional Bedside Manner
- Venipuncture/Blood Draw Expert
- Exceptional Communication Skills
- Medical Terminology Knowledge
- CPR Certification
- Specimen labeling procedures
- Maintaining confidentiality
- Organization and planning
- Patient confidentiality
- Specimen handling
- Infection control protocols
- Data entry
- HIPAA
- Infection control
- Medical terminology
- Electronic health records navigation
- Quality control
Timeline
Mobile Phlebotomist / Technician Manager
Professional Technicians Inc
09.2013 - Current
Systems Coordinator
BDP Transport
04.2002 - 02.2012
International Logistics Coordinator
BDP International Inc
01.1997 - 04.2002
Phlebotomist Certification - Phlebotomy
Bucks County Community College
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