Theresa Miller
Sikeston,MO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Custpdian
Elite Corporate Services LLC
Health TX
04.2025 - Current
- Maintained cleanliness and organization of facilities to ensure a safe environment.
- Operated cleaning equipment, including floor scrubbers and vacuums, with attention to safety protocols.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels at all times.
- Performed routine inspections to identify maintenance needs and report issues promptly.
- Reported vandalism or other damage to property to supervisor.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Server/Cashier/Custodian
BO's BBQ
Sikeston, MO
02.2025 - 03.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in managing dining area to ensure cleanliness and organization.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Trained new servers on menu items, service techniques, and operational procedures.
- Processed customer orders accurately using point-of-sale system for efficient service.
- Monitored table turnover rates to optimize seating capacity during peak hours.
- Resolved customer concerns promptly to enhance overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Streamlined order-taking process to minimize wait times for diners.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed customer transactions efficiently using POS systems.
- Handled cash management, balancing registers at the end of shifts accurately.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
- Fostered safer environment by promptly addressing spillages and potential slip hazards.
- Reduced instances of pest infestations by overseeing strict waste disposal and storage policy.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Prep Cook/Cashier
BuzzFeed
Miner,MO
03.2025 - 05.2025
- Prepared ingredients efficiently to support daily menu execution.
- Maintained cleanliness and organization of kitchen workspace to ensure safety standards.
- Assisted chefs with food preparation tasks, enhancing overall kitchen productivity.
- Followed recipes precisely to deliver consistent quality in prepared dishes.
- Operated kitchen equipment safely, adhering to operational guidelines and protocols.
- Collaborated with team members to streamline food prep processes and reduce wait times.
- Monitored inventory levels, reporting shortages and assisting with restocking as needed.
- Implemented best practices for food storage, contributing to reduced waste and improved freshness.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Minimized cross-contamination risks by diligently organizing food storage and prep areas.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Handled cash management tasks, including balancing cash drawer at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Concession Stand Worker
Malco Theaters
Sikeston, MO
11.2024 - 01.2025
- Provided exceptional customer service, ensuring positive guest experiences at concession stand.
- Operated point-of-sale systems efficiently, processing transactions accurately for high-volume sales.
- Maintained cleanliness and organization of concession area, adhering to health and safety regulations.
- Assisted in inventory management, restocking supplies to meet demand during peak hours.
Cook#2
Lambert's Cafe
Sikeston, MO
09.2022 - 03.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Order Picker/Warehouse Shipping Clerk
HH Brown Shoe Company
Sikeston, MO
06.2004 - 09.2006
- Collaborated with team members to streamline order fulfillment processes and enhance workflow efficiency
- Maintained organized work areas, ensuring safety protocols were consistently followed at all times
- Implemented inventory management practices that reduced discrepancies and improved stock accuracy
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Excellent communication skills, both verbal and written.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Picked and packed order items.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Handpacker
Manpower Temporary Services
Sikeston, MO
01.2001 - 02.2003
- Operated packaging machinery to ensure efficient and accurate hand packing processes.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained clean and organized work areas to comply with safety standards.
Education
High School Diploma -
Hyde Vocational School
Vandalia, MOSkills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Cleaning expertise
- Floor cleaning and buffing
- Customer service-focused
- Custodial machine operation
- Work prioritization
- Sanitation techniques
- Damage reporting
- Work orders
- Heavy lifting
- Maintenance
- Maintenance knowledge
- Physical stamina
- Inventory management
- Chemical handling
- Furniture moving
- Hazardous chemicals handling
- Basic repairs
- Safe chemical disposal
- Minor repairs
- Emergency response
- Supply management
- Work order interpretation
- Timely paperwork completion
- Multitasking and organization
- Equipment cleaning
- Trash removal
- Equipment operation
- Strong work ethic
- Adaptable and flexible
- Flexible schedule
- Reliability and punctuality
- Mechanical troubleshooting
Timeline
Custpdian
Elite Corporate Services LLC
04.2025 - Current
Prep Cook/Cashier
BuzzFeed
03.2025 - 05.2025
Server/Cashier/Custodian
BO's BBQ
02.2025 - 03.2026
Concession Stand Worker
Malco Theaters
11.2024 - 01.2025
Cook#2
Lambert's Cafe
09.2022 - 03.2023
Order Picker/Warehouse Shipping Clerk
HH Brown Shoe Company
06.2004 - 09.2006
Handpacker
Manpower Temporary Services
01.2001 - 02.2003
High School Diploma -
Hyde Vocational School