Theresa Mudrich
Rochelle,GA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at RDR Car Truck And Van Rentals. Skilled in Office Administration and Relationship Building, adept at managing operations and improving customer satisfaction. Excelled in multitasking and workflow optimization, significantly reducing wait times and errors in high-pressure environments. Demonstrates exceptional organizational skills and a commitment to results.
Overview
4
4
years of professional experience
Work History
Office Manager
RDR Car Truck And Van Rentals
09.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with the customers and insurance adjusters.
Forklift Operator
Olam International
06.2021 - 12.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
ER Admissions Clerk
Taylor Regional Hospital
09.2020 - 06.2021
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.
- Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
- Worked closely with insurance providers to verify coverage details, minimizing out-of-pocket expenses for patients whenever possible.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Reduced wait times for patients with prioritization of urgent cases upon arrival.
- Participated in ongoing professional development opportunities, staying current on industry best practices in healthcare administration.
- Assisted in decreasing errors on insurance forms, ensuring swift processing and payment for services rendered.
- Provided clear instruction to patients regarding required paperwork, expediting their admission process.
- Optimized workflow within the admissions area, creating an organized space conducive to efficient operations.
- Facilitated smooth transfer of patients from ambulance to ER, maintaining clear communication with paramedics and medical staff.
- Provided support to families during stressful situations, offering empathetic assistance when needed.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Improved patient satisfaction by providing excellent customer service during the admission process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
Education
Cosomotology - Hair Skin And Nails
Miller Motte Tech College
Macon, GA02.2015
High School Diploma -
Marion L. Steele High School
Amherst, OH06.1992
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Document Management
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling Coordination
- Workflow Optimization
- Computer Skills
- MS Office
- Problem Resolution
- Good Judgment
- Documentation And Reporting
- Managing Operations and Efficiency
Spending time with family
I have one son and soon to be married. He is active duty in the Army. My husband to be and his family are close. We enjoy cooking out on the grill and boating. God and family means everything to me.
Timeline
Office Manager
RDR Car Truck And Van Rentals
09.2023 - Current
Forklift Operator
Olam International
06.2021 - 12.2022
ER Admissions Clerk
Taylor Regional Hospital
09.2020 - 06.2021
Cosomotology - Hair Skin And Nails
Miller Motte Tech College
High School Diploma -
Marion L. Steele High School
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