Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Theresa Neider

Yaphank,NY

Summary

I enjoy working with people helping to solve any issues that may arise. My background is strong in the insurance and service field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

State Farm
Port Jefferson Station, NY
04.2022 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Bay Harbour Insurance Agency
Patchogue, NY
09.2020 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

State Farm
Ridge, NY
10.2012 - 11.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Division Avenue Senior High School
Levittown, NY
06.1989

Skills

  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality

Certification

  • Licensed NY Property and Casualty - 5/2001-present

Timeline

Customer Service Representative

State Farm
04.2022 - 09.2022

Customer Service Representative

Bay Harbour Insurance Agency
09.2020 - 06.2021

Customer Service Representative

State Farm
10.2012 - 11.2019

High School Diploma -

Division Avenue Senior High School

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