Theresa Neider
Yaphank,NY
Summary
I enjoy working with people helping to solve any issues that may arise. My background is strong in the insurance and service field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
Port Jefferson Station, NY
04.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Bay Harbour Insurance Agency
Patchogue, NY
09.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
State Farm
Ridge, NY
10.2012 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Division Avenue Senior High School
Levittown, NY06.1989
Skills
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Certification
- Licensed NY Property and Casualty - 5/2001-present
Timeline
Customer Service Representative
State Farm
04.2022 - 09.2022
Customer Service Representative
Bay Harbour Insurance Agency
09.2020 - 06.2021
Customer Service Representative
State Farm
10.2012 - 11.2019
High School Diploma -
Division Avenue Senior High School