Theresa Neitzel
Port Richey,Florida
Summary
Dynamic Co-Manager at Racetrac Petroleum with a proven track record in enhancing sales revenue through effective coaching and training. Skilled in financial analysis and inventory management, I foster strong vendor relationships and maintain high customer satisfaction. Recognized for improving employee retention and creating a safe, productive work environment.
Overview
9
9
years of professional experience
Work History
Co Manager
Racetrac Petroleum
10.2017 - Current
- Oversaw daily activities to maintain adherence to safety and quality protocols.
- Facilitated onboarding by equipping team members with essential procedural knowledge.
- Oversaw inventory levels, enhancing stock replenishment to minimize waste.
- Implemented efficient workflow strategies to enhance team productivity and service speed.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting.
- Collaborated with management to identify areas for process improvement and cost reduction initiatives.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Education
Bachelor of Science - Social Work
06.2013
Skills
Knowledge and skills and analyzing profits and law statements and overall financial performance of the store
- Team leadership
- Customer service
- Staff training and development
- Decision-making
- Cross-functional teamwork
- Task delegation
- Time management
- Performance management
Proficient in Microsoft office
Fast learner
Highly dependable
Excellent attention to detail
Coaching and training associates
Excellent written and verbal communication skills
Developing and maintaining relationships with vendors to ensure efficient and accurate deliveries
Timeline
Co Manager - Racetrac Petroleum
10.2017 - Current
Saint Leo University - Bachelor of Science, Social Work