Summary
Overview
Work History
Skills
Timeline
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Theresa Ness

Aurora,OH

Summary

Accomplished Director offering 24 years of experience in combining cross-functional competencies in staff management, operations, planning, customer retention and financial management. Proficient at boosting revenue, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives.

Overview

9
9
years of professional experience

Work History

Personal Banker

KeyBank
Mayfield, Ohio
11.2021 - Current
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
  • Created strategic financial solutions to suit individualized client needs.
  • Met with customers to analyze financial needs and maximize sales opportunities.

Lead Teller

KeyBank
Mayfield, Ohio
01.2021 - 11.2021
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Director

Reminderville Athletic Club
Reminderville, OH
04.2018 - 08.2020
  • Develop and administer the annual department budget
  • Manage payroll, negotiate contracts, and labor costs
  • Maintain relationships with Mayor, City departments, and attend council meetings
  • Prioritize, coordinate, and delegate department workload.

Facility Operations Manager

Life Time Fitness
Beachwood, OH
10.2016 - 04.2018
  • Responsible for maintaining monthly, quarterly and annual department budgets
  • Responsible for training staff through orientation, direction, and feedback
  • Manage and schedule up to 40 team members
  • Proactively interact with members to gather feedback
  • Promote Life Time programs, products, and services.

Senior Member Services Department Head

Life Time Fitness
Beachwood, OH
03.2015 - 10.2016
  • Sell and promote services to prospective and current members
  • Manage payroll, schedule and mentor staff.

Skills

  • Client Relationship Management
  • Cold Calling
  • Communication
  • Risk Management
  • Customer Service
  • Adaptability
  • Attention to Detail

Timeline

Personal Banker

KeyBank
11.2021 - Current

Lead Teller

KeyBank
01.2021 - 11.2021

Director

Reminderville Athletic Club
04.2018 - 08.2020

Facility Operations Manager

Life Time Fitness
10.2016 - 04.2018

Senior Member Services Department Head

Life Time Fitness
03.2015 - 10.2016

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Theresa Ness