THERESA PETERSON
Greenwood,SC
Overview
18
18
years of professional experience
Summary
Meticulous Specimen Processor highly training in laboratory processes and procedures. Prepares specimen to exact specifications to deliver precise, reliable on each test. Highly organized in managing equipment and supplies. Seasoned processor familiar with over 12 years of laboratory operations and best practices. Leads and motivates co-workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping client satisfaction high.
Work History
Specimen Processor Technician III
Quest Diagnostics, Self Regional Health, Ref Lab
Greenwood, SC
05.2010 - Current
- Met quality controls standards by examining specimens for adequacy and appropriateness.
- Captured client specimen data electronically to build and update files.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Fielded inquires from clients and phlebotomists regarding specimen requirements and testing protocols.
- Created training manual for all employees to use as reference guide.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improved bottom-line profitability.
- Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
- Assessed, optimized and elevated operations to target current and expected demands.
- Met other supervisors and business leaders to plan and guide workflow and operations.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Aided senior leadership during executive decision -making process by generating daily reports to recommend corrective actions and improvements.
Assistant Store Manager
SunCom Wireless
Greenville, SC
02.2004 - 05.2009
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Interviewed, hired and trained 9 staff associates and equipped to comply with company policies and procedures.
Education
Associate of Arts -
Piedmont Technical College
Greenwood, SC05.2022
Certificate of Completion - University Studies
Piedmont Technical College
Greenwood, SC05.2022
Associate of Applied Science - Administration Technology - Medical Emphasis
Piedmont Technical College
05.2014
Bachelor of Arts - Health Care Administration
University of Arizona Global Campus
Tucson, AZ05.2023
Skills
- Cost reduction and containment
- Staff retention and recruitment
- Quality assurance controls
- Solutions development
- Performance reporting
- Continuous improvements
- Systems implementation
- Workforce training
- Incidents management
Additional Information
- SC Work Ready Community Skills.
Timeline
Specimen Processor Technician III
Quest Diagnostics, Self Regional Health, Ref Lab
05.2010 - Current
Assistant Store Manager
SunCom Wireless
02.2004 - 05.2009
Associate of Arts -
Piedmont Technical College
Certificate of Completion - University Studies
Piedmont Technical College
Associate of Applied Science - Administration Technology - Medical Emphasis
Piedmont Technical College
Bachelor of Arts - Health Care Administration
University of Arizona Global Campus
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