Summary
Overview
Education
Work History
Skills
References
Timeline
Generic

Theresa Pichardo

Phoenix,AZ

Summary

To obtain a position that utilizes my skills and offers the opportunity for growth.

Overview

26
26
years of professional experience

Education

General Studies -

Alhambra High School
01.1998

Work History

Assistant Manager

Peter Piper Pizza Inc
Phoenix, AZ
07.2014 - Current
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Established policies for cash handling procedures to maximize security measures.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Scheduled and directed staff in daily work assignments to maximize productivity.

Assistant Manager

Wendy's Fast Food Chain Restaurant
Phoenix, Arizona
07.2008 - 07.2014
  • Order and receiving
  • Handle guest complaints
  • Maintain safety logs
  • Manage a staff of 24, complete employee reviews and manage shift schedules
  • Complete claim reports
  • Open/close restaurant when manager is out
  • Targets, waste and bin charts
  • Keep track of inventory
  • Daily balance safe and dun bar

Customer Service Manager

Wal-mart Super Center
Phoenix, Arizona
01.2006 - 01.2008
  • Reset 30 registers
  • Supervised approximately 10 employees at a time
  • Ensure all zones were clean & presentable
  • Conduct orientations & training
  • Work closely with cash office
  • Ran customer service desk
  • Countdown podiums
  • Ensure scanners were properly functioning

Theresa Pichardo’s Day Care
Phoenix, Arizona
01.2002 - 01.2005
  • Screened families prior to enrollment.
  • Kept secure records utilizing Word, Excel and or Power Point
  • Deposited money, ordered supplies/kept accurate inventory log
  • Retrieved money from client.
  • Exercised excellent time management
  • Coordinated training for children to meet the needs of each child
  • Greeted clients, update files on a daily basis

Customer Service/Guest Associate

Crown Plaza Hotel
Phoenix, Arizona
01.2001 - 01.2002
  • Reception duty, answered heavy volume of incoming calls
  • Data entry of lost and found items
  • Routed housekeeping request calls
  • Ordered food for guests

Legal Secretary

The Law Offices of Edmund Nomura, P.C.
Phoenix, Arizona
01.1998 - 01.2001
  • Typed and processed motions.
  • Handled heavy phones calls.
  • Coordinated and processed bankruptcy files.
  • Worked closely with clients.
  • Faxed important documents.

Skills

  • Recruiting and Interviewing
  • Sales Monitoring
  • Employee Scheduling
  • Task Delegation
  • Staff Supervision
  • Policy Enforcement
  • Orientation and Training
  • Promotional Planning
  • Cost Control
  • Employee Engagement
  • Policy Administration
  • Sales Reporting
  • Product and Service Knowledge
  • Money Handling
  • Team Motivation
  • Business Development Understanding
  • Compliance Understanding
  • Retail Operations
  • Employee Performance Evaluation
  • Customer Relations
  • Customer Rapport

References

References available upon request

Timeline

Assistant Manager

Peter Piper Pizza Inc
07.2014 - Current

Assistant Manager

Wendy's Fast Food Chain Restaurant
07.2008 - 07.2014

Customer Service Manager

Wal-mart Super Center
01.2006 - 01.2008

Theresa Pichardo’s Day Care
01.2002 - 01.2005

Customer Service/Guest Associate

Crown Plaza Hotel
01.2001 - 01.2002

Legal Secretary

The Law Offices of Edmund Nomura, P.C.
01.1998 - 01.2001

General Studies -

Alhambra High School

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