Theresa Pichardo
Phoenix,AZ
Summary
To obtain a position that utilizes my skills and offers the opportunity for growth.
Overview
26
26
years of professional experience
Education
General Studies -
Alhambra High School
01.1998
Work History
Assistant Manager
Peter Piper Pizza Inc
Phoenix, AZ
07.2014 - Current
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Established policies for cash handling procedures to maximize security measures.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Assistant Manager
Wendy's Fast Food Chain Restaurant
Phoenix, Arizona
07.2008 - 07.2014
- Order and receiving
- Handle guest complaints
- Maintain safety logs
- Manage a staff of 24, complete employee reviews and manage shift schedules
- Complete claim reports
- Open/close restaurant when manager is out
- Targets, waste and bin charts
- Keep track of inventory
- Daily balance safe and dun bar
Customer Service Manager
Wal-mart Super Center
Phoenix, Arizona
01.2006 - 01.2008
- Reset 30 registers
- Supervised approximately 10 employees at a time
- Ensure all zones were clean & presentable
- Conduct orientations & training
- Work closely with cash office
- Ran customer service desk
- Countdown podiums
- Ensure scanners were properly functioning
Theresa Pichardo’s Day Care
Phoenix, Arizona
01.2002 - 01.2005
- Screened families prior to enrollment.
- Kept secure records utilizing Word, Excel and or Power Point
- Deposited money, ordered supplies/kept accurate inventory log
- Retrieved money from client.
- Exercised excellent time management
- Coordinated training for children to meet the needs of each child
- Greeted clients, update files on a daily basis
Customer Service/Guest Associate
Crown Plaza Hotel
Phoenix, Arizona
01.2001 - 01.2002
- Reception duty, answered heavy volume of incoming calls
- Data entry of lost and found items
- Routed housekeeping request calls
- Ordered food for guests
Legal Secretary
The Law Offices of Edmund Nomura, P.C.
Phoenix, Arizona
01.1998 - 01.2001
- Typed and processed motions.
- Handled heavy phones calls.
- Coordinated and processed bankruptcy files.
- Worked closely with clients.
- Faxed important documents.
Skills
- Recruiting and Interviewing
- Sales Monitoring
- Employee Scheduling
- Task Delegation
- Staff Supervision
- Policy Enforcement
- Orientation and Training
- Promotional Planning
- Cost Control
- Employee Engagement
- Policy Administration
- Sales Reporting
- Product and Service Knowledge
- Money Handling
- Team Motivation
- Business Development Understanding
- Compliance Understanding
- Retail Operations
- Employee Performance Evaluation
- Customer Relations
- Customer Rapport
References
References available upon request
Timeline
Assistant Manager
Peter Piper Pizza Inc
07.2014 - Current
Assistant Manager
Wendy's Fast Food Chain Restaurant
07.2008 - 07.2014
Customer Service Manager
Wal-mart Super Center
01.2006 - 01.2008
Theresa Pichardo’s Day Care
01.2002 - 01.2005
Customer Service/Guest Associate
Crown Plaza Hotel
01.2001 - 01.2002
Legal Secretary
The Law Offices of Edmund Nomura, P.C.
01.1998 - 01.2001
General Studies -
Alhambra High School