Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Plott-Olander

Chandler,AZ

Summary

Versatile professional with over 12 years of experience in the fitness industry as an owner and personal trainer, combined with expertise as a business analyst in a leading SAS software company. Adept at leveraging analytical skills to drive business growth, enhance operational efficiency, and deliver exceptional client experiences. Committed to fostering health and wellness while utilizing data-driven insights to optimize business performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Analyst

FitPro Tracker
Chandler, AZ
10.2019 - Current
  • Collaborated with cross-functional teams to analyze business processes and identify opportunities for improvement, enhancing operational efficiency and customer satisfaction.
  • Utilized data analytics tools to generate insights and reports that informed strategic decision-making and supported business objectives.
  • Conducted market research and competitive analysis to guide product development and marketing strategies.
  • Identified gaps between current state and desired future state operations.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Developed and presented training materials and workshops for staff on data analysis techniques and software utilization.

Owner/Operator & Fitness Coach

Chandler Fit Body Boot Camp
Chandler, AZ
10.2013 - 10.2024
  • Launched and managed a successful fitness studio, increasing membership from the opening date to 173 active members through targeted marketing and community outreach.
  • Developed personalized training programs, conducted fitness assessments, and guided clients in achieving their health and wellness goals, resulting in client satisfaction and retention.
  • Oversaw all aspects of business operations, including budgeting, payroll, inventory, staff recruitment, and training, ensuring financial sustainability and a high-quality client experience.
  • Established strategic partnerships with local businesses to promote wellness initiatives and drive studio engagement.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Implemented weekly and/or monthly progress check-ins with members to ensure they were on the correct path towards their set goals.
  • Provided lifestyle, nutrition, and physical coaching to ensure goals were met safely and within reasonable limits.

Education

Some College (No Degree) - Nursing

University of South Dakota
Vermillion, SD

Skills

  • Fitness Assessments
  • Exercise modification
  • Exercise programming
  • Group Instruction
  • Nutrition assessment and planning
  • Weight management
  • Strength training
  • Body composition analysis
  • Client motivation
  • Program Design
  • Routine planning
  • Requirements Gathering
  • Business Process Mapping
  • Strategic Planning
  • Workflow Analysis

Certification

  • National Strength and Conditioning Certified Personal Trainer - 2011 to Present
  • TRX Level 1 Instructor
  • Nutritional Coaching Institute (NCI) Nutritional Coaching Specialist Level 1
  • NCI Hormone Specialist Level 1
  • NCI Mindset Specialist Level 1
  • Menopause Coaching Specialist - currently enrolled
  • Health and Wellness Coaching Certification (NBHWC Accredited) - currently enrolled with December 2024 completion date

Timeline

Business Analyst

FitPro Tracker
10.2019 - Current

Owner/Operator & Fitness Coach

Chandler Fit Body Boot Camp
10.2013 - 10.2024

Some College (No Degree) - Nursing

University of South Dakota

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Theresa Plott-Olander